701 Genesys Jobs - Page 17

The client is a global IT services company headquartered in Southborough, Massachusetts, USA, with a revenue of $1.8B and 35,000+ associates worldwide. They specialize in digital engineering and IT services, helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation in sectors such as banking, healthcare, telecom, and media. The company combines deep industry expertise with agile development practices for scalable and cost-effective digital transformation. Operating in over 50 locations across more than 25 countries, they have delivery centers in Asia, Europe, and North America, backed by Baring Private Equity Asia. **Job Title:** IVR S...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who sol...

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service,...

Skill required: NA - Business Transformation Designation: Business Transformation Senior Manager Qualifications: Any Graduation/Master of Business Administration Years of Experience: 16 to 25 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clie...

Key Responsibilities Design, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels. Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn. Collaborate with CX, product, and marketing teams to identify friction points and opportunities in the customer journey. Conduct A/B testing and cohort analysis to evaluate the impact of CX initiatives. Integrate data from CRM, call center, survey, and web analytics platforms to create a unified customer view. Work with cross-functional teams including operations, IT, and customer support Participate in testing and validating analyt...

1.Genesys Cloud CX | IVR, Call Flows, Bots, WFM, CRM, Omnichannel Integration 2.CX Specialist | Genesys Cloud, IVR, Bots, WFM, CRM & Omnichannel Solutions 3.Genesys Cloud CX Expert – IVR, Bots, CRM, WFM, Omnichannel Integration

MNC in Bangalore Hiring for WFM RTA Real Time Analyst CTC UPTO 6LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review th...

- Manage workforce management (WFM) processes - Ensure efficient scheduling, forecasting, and real-time analysis - Maintaining Service Levels & Associated Metrics - 5 days working and Rotational Shifts. Required Candidate profile - Should have atleast 1 year experience as RTA in BPO Organisation. - Should have excellent communication skills. - Strong understanding of WFM tools. Call or Whatsapp @ 8723051470 / 6002281943

Require 1 Years of exp in WFM/RTA/MIS Real time analysis/Dashboards/Rostering/WFM Reporting/Forecasting/SLA/Adherence tracking/Advance Excel/Verint/IEX Location- Pune CTC- 5.75 US Shifts Contact: 96364 87945 ( Poshika ) Perks and benefits PICK AND DROP CAB VARIABLES ALLOWNCES

Job description We have a vacancy with below details, Role : WFM RTA Experience -2-4 Notice Period : Immediate Joiners Interview Mode : virtual Work Mode :WF0 shift time :5.30 pm to 2.30 am Role & responsibilities 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. • Reporting of information such as call volumes, SL an...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who sol...

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition Weve embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a o...

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition Weve embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a o...

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of ...

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of ...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? 815 years of overall experience in experience in managing transformation for contact center o...

NICE CXone Certified Implementation Project Manager Remote Contract Lead end-to-end CXone projects, apply Agile/Waterfall, manage stakeholders, budgets & risks. PMP preferred. SaaS/Contact Center exp. required. Japan timings

Skill required: Tech for Operations - Technology Architecture Designation: Solution Architecture Manager Qualifications: BE/Any Graduation/Master of Engineering Years of Experience: 13 to 18 years What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results We work closely with the sales, offering and delivery teams to identify and build innovative solutions The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating...

NCR Atleos Network and Security Engineer role provides second level technical trouble support and the processing of alerts that could be the first sign of network and security incidents. The analyst is expected to have a solid understanding of basic network security that consists of the following but is not limited to firewalls, Switches, Wireless, VPN concentrators, SSL-VPN devices, IPS, reverse proxies, etc. The individual in this position will focus on network security and connectivity between NCR and non-NCR devices (customers, partners, Internet.) This position will be supporting remote site networks including secured segments in this remote networks. Overview Primary responsibility for...

The Team Lead Cummins CARE Operations is responsible for leading a high-performing team to deliver exceptional Level 1 warranty support for the North America (NAM) region. This role ensures consistent customer satisfaction, manages escalations, and provides insightful analytics to optimize customer support operations. The ideal candidate combines strong leadership, technical acumen, and a customer-centric mindset to meet and exceed performance targets in a 24x7 global support environment. Key Responsibilities: Lead and supervise a team of 810 employees managing Level 1 warranty operations for the NAM region. Build and maintain strong business partnerships with key stakeholders across the Nor...

Required Skills Minimum 5 years of experience as a Technical Lead in Salesforce projects. Strong knowledge of Salesforce Service Cloud, Experience Cloud, and Omnichannel. Expertise in AI technologies such as Einstein Bots and Genesys AI. Proven experience in developing Salesforce customizations (Apex/Lightning), integration, and executing data migrations. Excellent leadership and communication skills. Experience with integration tools like MuleSoft and API Gateway. Strong problem-solving and analytical skills. Ability to lead technical requirements sessions and document technical solutions. Excellent documentation skills and attention to detail. Relevant Salesforce certifications (e.g., Plat...

Responsibilities Produce functional design documentation based on gathered business requirements. Lead the deployment of Genesys Cloud solutions, including setup, configuration and customization to meet business functional requirements. Provide technical support during and after implementation, troubleshooting issues and ensuring optimal performance. Assist support teams with incident ownership through to resolution. This includes being part of an out-of-hours on-call support rota. Conduct training sessions for end-users and create comprehensive documentation for system configurations and processes. Provide technical guidance and support to other team members. Actively encourage, drive techn...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transf...

Job Purpose: Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role: - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibilities: - Collaborat...