409 Genesys Jobs - Page 17

Job Title: Service Transformation + Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Service Transformation, Utilities, Contact Center, GenAI Good to have skills: Salesforce, Genesys, AWS, NICE Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for leading strategic consulting engagements focusing on digital transformation, customer experience enhancement, and operational efficiencies within the Utilities industry. Your typical day will involve working with clients to develop and execute strategies to impro...

Job Title: Sprinklr Analyst | Strategy & Consulting Global Network SONG Practice Management Level: Analyst Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation Good to have skills: Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Job Summary : As a Sprinklr Product Solution Consulting Analyst, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. Your typical day will involve working with the development team, ana...

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI a...

Educational Requirements Master of Science (Technology),MBA,MTech,Bachelor Of Comp. Applications,Bachelor Of Science (Tech),Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet ...

Key Responsibilities: Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud. Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions. Working knowledge of Genesys on-prem which is installed on Windows platform, including IVR configuration and call flows. Basic understanding of Windows server and Linux CLI interface. Administer VoIP infrastructure to ensure high availability, security, and optimal performance. Troubleshoot voice-related issues and provide advanced-level support for end users. Collaborate with cross-functional teams to implement telephony-related projects and upgrades. ...

Role and Responsibilities: Good knowledge of Workforce Management (WFM) and Real-Time Adherence (RTA) 2=Willingness to work in a 247 environment Proficient in data analysis with the ability to draw conclusions (e.g.,Error Analysis and Root Cause Analysis for process deviations) Strong understanding of MIS reporting and data interpretation Excellent communication and writing skills Ability to handle pressure and meet timelines Applicants Specifications & Qualification: Very good English communication skills Good grasp on MS Excel Strong learning and adaptability skills Excellent analytical and logical thinking Strong coordination and interpersonal communication skills

**Key Responsibilities:** - Design and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots. - Build and optimize outbound dialer strategies, campaigns, schedules, wrap-ups, retries, and rule sets. - Develop voice bot flows with call deflection, NLP integration, DTMF handling, and callback orchestration. - Integrate third-party systems via REST APIs using Genesys Data Actions. - Manage infrastructure as code using Terraform for reliable and repeatable deployments. - Maintain CI/CD pipelines for flow deployments, data actions, configurations, and code promotion. **Requirements:** - 3 to 6 years of experience in Genesys Cloud development and voice b...

DevOps or Sys Eng, Assist in Genesys Cloud CX config, Architect flows, Data Actions, and integrations. Support Voice AI (Dialogflow, Lex) in IVR Maintain CI/CD, troubleshoot issues, script automation, manage monitoring tools, and document deployments Required Candidate profile Basic knowledge of Genesys Cloud CX or contact center platforms. Exposure to Voice AI (Dialogflow/Lex), Git, scripting, Linux, and cloud (AWS/Azure). Eager to learn and grow in a dynamic setup

- Manage workforce management (WFM) processes - Ensure efficient scheduling, forecasting, and real-time analysis - Maintaining Service Levels & Associated Metrics - 6 days working and Rotational Shifts. Required Candidate profile - Should have atleast 1 year experience as RTA in BPO Organisation. - Should have excellent communication skills. - Strong understanding of WFM tools. Call or Whatsapp @ 8723051470 / 6002281943