409 Genesys Jobs - Page 14

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of ...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together Primary Responsibilities Create business intelligence solutions and models Perform analysis, interpret resul...

Must-Have Skills: Scripting using Java/Selenium API Automation Knowledge of Telephony Testing (Genesys platform would be a plus) Selenium Grid Implementation Quick Learner Good-to-Have Skills: Docker Knowledge Kotlin Language Knowledge Automation Experience in Desktop Applications Automation with Image Recognition Tools Experience Range: Hands-on experience with Selenium + Java Experience in Test Planning, Test & Automation Strategy, and Writing Test Cases Design and Develop Test Automation Framework Development Experience in Delivering Test Plans and Strategies CI/CD Knowledge Experience in Providing Test Automation Solutions and Presenting Them to Clients Good Knowledge of Source Code Mana...

The role requires a minimum of 5 years experience with Genesys workforce management suite. Responsibilities include: 1.Forecasting: Analyzing patterns of call volume and average handle time to ensure accurate forecasting of workload demand and staffing needs to meet business goals Assessing the impact of special events 2.Scheduling: Creating and maintaining work schedules and shifts that will meet the needs of the business, as determined by the forecast and company initiatives Monitor incoming volume across all skills and channels (voice, email, chat, Epic work queues), handle times, service levels, headcount, non-phone work, and other statistics (shrinkage) to ensure the appropriate number ...

The purpose of RTA Specialist role is to monitor and optimize real-time operations in a business environment and also ensuring smooth and efficient operations by analyzing real time data and making decisions based on the findings. Job title: Specialist Global WFM Job Description: Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to impr...

Develop and configure IVR solutions to automate customer interactions, including scripting, workflow creation and integration with backend systems. Write and modify scripts for IVR systems using script languages like VoiceXML, CCXML, JAVA and similar technologies. Integrate IVR systems with databases, CRM systems and other enterprise applications to pull customer data and provide a personalized experience. Build business logics on cloud platforms like AWS using IAC best practices. Monitor performance of IVR systems, troubleshoot issues and perform regular maintenance to ensure systems are running smoothly Conduct thorough testing to ensure that the IVR systems perform as expected across vari...

About The Role Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. ? Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. ? Roles and Responsibilit...

About The Role Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. ? Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. ? Roles and Responsibilit...

About The Role Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. ? Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. ? Roles and Responsibilit...

locationsMumbai, Maharashtraposted onPosted 21 Days Ago job requisition idR0000288450 Career Area: Product Support About The Role : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Take your next career step at Solar Turbines with a global team that is energizing the t...

Roles and Responsibilities 1. Proficiency in NICE InContact Studio, Central, or CXone tools 2. Knowledge of VoIP,SIP, and telephony systems. 3. Proven experience implementing NIVE InContact or similar cloud -based contact center solutions. 4.Strong understanding of contact center technologies ,including IVR,ACD(Automatic Call Distribution ) and call routing. 5. Experience with integrations involving CRM systems (E.g., Salesforce, Zendesk) 6.Proficiency in languages like Java,Python,or C# for backend development. 7. Good Customer Communication Key Responsibilities 1. Plan, design and execute the implementation of the NICE InContact platform to meet organizational needs. 2.Configure contact ro...

Send your updated resume to Khushi@wissenpro.com Looking for a role in WFM Capacity Planning & Scheduling? Apply now and be part of our expert team! Role: Workforce Management (WFM) & Capacity Planning & Scheduling Professionals Working Days: 5 days/week Shifts: 24/7 or Rotational (Mostly Morning) Transport: One-way cab (role-dependent) Job Summary: We are seeking experienced professionals in Workforce Management (WFM), Real-Time Analytics (RTA), Forecasting, Capacity Planning, and Dialer Operations to join our team. Candidates will be responsible for scheduling, monitoring, forecasting, and optimizing workforce operations across various platforms like Avaya, Genesys, Cisco, Aspect, Verint, ...

Role & responsibilities - Exp - 12 - 20 yrs Need person who has experience on developing use cases on Genesis and other advanced feature of Genesis, Candidate should have experience in Implementation of Genesis. The candidate will be working on solutioning, and transformation project related to Genesis Team Mngt:- This will be an individual contributor role Location - Fungible across AO location Shift India Day Shift, but the candidate should be flexible to support clients/stake holders across the globe. Domain – BPO, BPS and Contact Centre preferred.

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks ...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks...

PRIMARY RESONSIBILITIES Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud) Troubleshoot and resolve issues related to Genesys and Cisco Cloud platforms. Assist end-users with configuring and utilizing telephony features. Document and escalate complex issues to higher-level support as necessary. Collaborate with L2/L3 teams to ensure timely support and issue resolution. Stay informed about industry trends and updates related to IP telephony technologies. Collaborate with vendors for issue resolution and system enhancements. Conduct training sessions for end-users on telephony features. Team works on 24x5 basis. Team members are required to work in rotatio...

The Customer, Sales & Service Practice Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service I Areas of Work: Marketing, Sales & Service Level: Analyst, Consultant, Manager, Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: Non Exec:2-6 Years (Analyst and Consultant) Exec:8+ Years (Manager and Senior Manager) Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design,...

The Customer, Sales & Service Practice Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service I Areas of Work: Marketing, Sales & Service Level: Analyst, Consultant, Manager, Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: Non Exec:2-6 Years (Analyst and Consultant) Exec:8+ Years (Manager and Senior Manager) Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design,...

Job Title: Service Transformation + Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Service Transformation, Utilities, Contact Center, GenAI Good to have skills: Salesforce, Genesys, AWS, NICE Job Summary : As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for leading strategic consulting engagements focusing on digital transformation, customer experience enhancement, and operational efficiencies within the Utilities industry. Your typical day will involve working with clients to develop and execute strategies to impr...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative en...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusi...

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an i...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusi...

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an i...