701 Genesys Jobs - Page 18

Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Roles and Responsibilities: Functional Experience : Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience : Knowledge & Experience in any of indust...

As a Genesys Cloud CX Technical Architect, you will be responsible for designing, implementing, and managing scalable, secure, and efficient Genesys Cloud CX solutions. Collaborating with stakeholders, you will translate business needs into technical specifications, lead development teams, manage integrations, and ensure best practices for deployments. This role requires a blend of technical expertise, leadership skills, and the ability to drive innovation in contact center technology. You will design, develop, and implement Genesys Cloud CX architectures meeting functional and non-functional requirements. Creating scalable, secure, and high-performing solutions aligned with industry best pr...

You will be responsible for designing and implementing user-facing features, developing server-side logic and databases, integrating third-party APIs, conducting testing and debugging, deploying applications, implementing security measures, optimizing performance, and collaborating with cross-functional teams to ensure alignment with project requirements. You will also act as a liaison to the business architect to plan, design, implement, and support IP-based call center solutions. Additionally, you will develop and implement the technical architecture and physical design of the network, analyze existing voice and data networks, recommend solutions, and participate in projects aimed at impro...

As a Lead/Architect in Kore.ai Development at Perficient, you will play a pivotal role in our AI journey by working on cutting-edge chatbot solutions. You will have the opportunity to design and develop scalable chatbot solutions using Kore.ai, architect custom frameworks, and integrate them with platforms such as Genesys. Collaboration with cross-functional teams to define conversational strategies and working on high-impact projects for clients will be key aspects of your role. Additionally, you will provide technical leadership and hands-on development support. This position offers an exciting opportunity to be part of a trailblazing AI team at Perficient and contribute to shaping the fut...

As a Software Engineer CCaaS at Observe.AI, you will play a vital role in designing, implementing, and deploying scalable integrations between Observe.AI and various third-party Contact Center-as-a-Service (CCaaS) platforms. Your responsibilities will include evaluating the feasibility of integrations, creating detailed technical specifications, building prototypes, writing clean and scalable code, troubleshooting technical issues, and collaborating with customer teams to ensure successful integrations. Key Responsibilities: - Lead feasibility and architecture design by analyzing customer CCaaS platform capabilities and identifying optimal integration mechanisms. - Author technical specifica...

You will be joining our client as an IVR Senior Lead Engineer, responsible for designing, developing, and maintaining interactive voice response applications using VXML and CCXML standards. Your role will involve integrating IVR applications with backend systems, optimizing performance, troubleshooting issues, and collaborating with cross-functional teams to enhance the IVR platform. Key Responsibilities: Design & Development: - Develop and maintain voice applications using VXML and CCXML standards. - Write JavaScript code for dynamic control flow and IVR logic. - Create and configure Grammar Files for voice recognition and natural language processing. System Integration: - Integrate IVR app...

The role you are applying for involves managing people and interacting with both internal and external stakeholders. You should be proficient in generating forecasting, planning, and scheduling using Excel or WFM tools. Your responsibilities will include creating FTE sizing for new/existing businesses, identifying areas for optimization, and analyzing various dashboards to drive performance improvement projects. In addition, you will be involved in new project implementations, team performance enhancement, WFM onboarding, and training. Familiarity with WFM tools such as IEX, eWFM, Blue Pumpkin, Calabrio, Google Spread Sheet, MS Excel, and other MS Office Applications is essential. You should...

You are a highly skilled and motivated Senior Inbound Contact Center Engineer who will be responsible for the design, implementation, maintenance, and continuous improvement of inbound contact center solutions. Your expertise will ensure a seamless and efficient experience for customers by utilizing industry-leading technologies like Avaya, NICE, and Swampfox. In your role, you will design, implement, and maintain complex inbound contact center solutions, including call routing, IVR design, agent desktop configuration, reporting, and integration with other business systems. Troubleshooting and resolving technical issues related to voice infrastructure, applications, and integrations will als...

At EY, you'll have the opportunity to shape a career that aligns with your unique strengths and aspirations, supported by a global network, inclusive environment, and advanced technology to empower your professional growth. Your distinctive voice and perspective are valued as contributions towards enhancing EY's collective impact. Join us in creating an exceptional experience for yourself while striving towards a better working world for all. As a Unified Support Services (USS) Product Management Analyst at EY, you will play a pivotal role in assisting the Support Experience and product management team through data-driven insights and analysis to guide product strategy and development. Colla...

As a Software Development Lead at MetLife, you will be responsible for designing, developing, and maintaining software solutions within a defined system, platform, or product. Your role will involve ensuring consistency across enterprise data, reducing risks, and promoting efficiencies to support the organization's goals and objectives. You will lead the creation of architectural specifications, document user requirements, develop user stories, and estimate technology solutions for large complex features in collaboration with the Product Owner. Your responsibilities will include leading the technical design and development of applications/platforms, ensuring disaster recovery, privacy, and s...

Genesys, contact center, cloud engage, developer, IVR,Omnichannel, Presales, Genesys Engage, Outbound, inbound, Implementation.

As a part of our team, you will be responsible for Omnichannel Testing, focusing on testing IVR applications and telephony applications. The ideal candidate should have experience working with Omnichannel CRM and be proficient in Agile methodologies. Knowledge of Salesforce is advantageous, and familiarity with Genesys, Cisco, Avaya, and Genesys Engage is preferred. Additionally, experience with Cyara, an automation tool, would be an added advantage. Join us in ensuring the seamless performance of our Omnichannel systems and applications.,

As a Customer Excellence Manager at bp Global Business Services (GBS), you will play a crucial role in ensuring exceptional customer experience delivery. Working closely with the Operations teams, you will be part of the functional leadership team, integrating various aspects such as partner excellence, insights and performance, transformation and automation, and functional operational excellence. Your primary objective will be to foster long-term customer loyalty by consistently providing value-added services and exceeding customer expectations. Your performance will be gauged based on process efficiency and enhanced customer satisfaction levels. Key responsibilities include integrating all...

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications. Primary Responsibilities: Analyze the functional and non-functional requirements of the contact centre application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Comply with the terms and conditions of the employment ...

About The Role The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst_Entity (S&C GN) Management Level:Level 9-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of S...

About The Role Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and ...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617. Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617. Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with any tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

Job Description: As a Senior Automation Consultant at Wipro Limited, you will be working closely with the Transformation manager to align the vision for customer automation and transformation roadmap for the organization. Your primary responsibility will be to achieve End to End Automation implementation/enablement, ensuring seamless automation across the target environment with 100% test data coverage to meet the automation run plan. You should have hands-on experience in Continuous Testing, incorporating a framework that integrates the CI/CD Pipelines in the testing lifecycle. Furthermore, you will be required to integrate test management tools with automation scripts to display the testca...

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM t...

Genesys framework Genesys cloud Implementation & design Contact center

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

The role of a customer service team leader is to lead the frontline customer service representatives who manage customer interactions across an omni-channel operation including Voice, Email, Chat, Chatbot & Social channels of support in the Americas. You are responsible for ensuring effective team management, focusing on performance management, consistency of operations, constantly looking for opportunities to improve customer experience, and maintaining positive relationships with internal and external business partners. It is critical for you to have a keen eye for detail and drive continuous improvement using actionable insights from day-to-day operations. Your key accountabilities includ...

The role of an Infoscion involves actively supporting the consulting team through various project phases such as problem definition, effort estimation, diagnosis, solution generation, design, and deployment. You will be tasked with exploring alternative solutions based on research, including literature surveys, public domain information, and vendor evaluations, and developing proof of concepts (POCs). Additionally, you will be responsible for creating requirement specifications based on business needs, defining processes, and detailed functional designs. Your responsibilities will also include configuring solution requirements, diagnosing and resolving issues, and identifying potential solut...