701 Genesys Jobs - Page 13

Role Proficiency: Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution. Outcomes: Interpret the application feature and component designs to develop the same in accordance with specifications. Code debug test document and communicate product component and feature development stages. Validate results with user representatives integrating and commissions the overall solution. Select and create appropriate technical options for development such...

Email your resume to Vyshnavi@wissenpro.com or call/WhatsApp at 77020-08595 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make dec...

Databuzz is Hiring for Senior Genesys Engineer-7+yrs-Hyderabad-Hybrid Please mail your profile to haritha.jaddu@databuzzltd.com with the below details, If you are Interested. About DatabuzzLTD: Databuzz is One stop shop for data analytics specialized in Data Science, Big Data, Data Engineering, AI & ML, Cloud Infrastructure and Devops. We are an MNC based in both UK and INDIA. We are a ISO 27001 & GDPR complaint company. CTC - ECTC - Notice Period/LWD - (Candidate serving notice period will be preferred) Position: Senior Genesys Engineer Location: Hyderabad Exp -7+ yrs Mandatory skills : Experience 8 years of handson experience with Genesys solutions including Genesys Cloud Genesys Engage an...

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools ...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, par...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...

Job Description: you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience : Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience : Knowledge & Experience in any of industry divisions...

Email your resume to Meghana@wissenpro.com or call/WhatsApp us at 79957 24777. Requirements: Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with rotational Shifts Reach out now to apply or refer!

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 3 year(s) of experience is req...

We are currently seeking a Calypso Technical SME to join our team in Bangalore, Karntaka (IN-KA), India (IN). Qualifications, Skills, and Experience Experience: 5-8 years Proven strong experience in Calypso implementation /development Hands-on experience troubleshooting complex issues within Calypso and related environments. Strong experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. Strong experience with production, test, and development environments, including batch processing and job monitoring. Technical Skills: Advanced Calypso troubleshooting skills Trading Systems & Data Integration: Strong experience ...

Job Title: Real Time Analyst/Resource Planning Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role: Communicate to impacted businesses on actions taken and current status Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required Receive, review, and make decision for same...

Email your resume to Vyshnavi@wissenpro.com or call/WhatsApp at 77020-08595 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make dec...

Job Title:Digital & Campaign Manager Collections Location: Pune – Head Office Reporting To: Head – Collections Strategy Role Overview: The Digital & Campaign Manager – Collections is responsible for designing, executing, and optimizing digital outreach strategies to improve collections performance. This role involves managing digital vendors, campaign platforms, and analytics to drive customer engagement and recovery across delinquency buckets. Key Responsibilities: 1. Digital Campaign Strategy Design and execute multi-channel digital campaigns (SMS, email, WhatsApp, IVR, chatbots) tailored to customer segments and delinquency stages. Develop and maintain a campaign calendar aligned with bus...

About The Role Skill required: Tech for Operations - Product Development Management Designation: App Automation Eng Senior Manager Qualifications: Any Graduation Years of Experience: 15 to 25 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model and drive exceptional results. Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domainSignificant and varied technology implementation experience in Customer Operations landsc...

Design, implement, and maintain CTI solutions ensuring seamless system integration. Lead advanced troubleshooting to ensure performance, security, and reliability. Drive enhancements to optimize user experience and operational efficiency.

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

Key Responsibilities: Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud. Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions. Working knowledge of Genesys on-prem which is installed on Windows platform, including IVR configuration and call flows. Basic understanding of Windows server and Linux CLI interface. Administer VoIP infrastructure to ensure high availability, security, and optimal performance. Troubleshoot voice-related issues and provide advanced-level support for end users. Collaborate with cross-functional teams to implement telephony-related projects and upgrades. ...

As a Genesys Developer, your role involves developing applications using Genesys web APIs, JavaScript APIs, and client libraries to build customized applications. You will also set up and maintain CTI environments for voice, email, and chat routing. Your responsibilities will include: - Developing voice and chat bots according to business specifications - Measuring, monitoring, and managing ACD performance - Integrating applications with Genesys softphone and CTI features - Operating as part of a DevOps team, deploying new capabilities while efficiently maintaining production solutions - Presenting your own and other developers" work to a broader audience - Leading the development process of...

Hiring! C2H!!! Job Summary: The Senior Genesys Engineer is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys Cloud Genesys Engage environments Develop scalable and resilient solutions to support high-volume contact centers Ensure the architecture meets current busines...

Hiring! C2H!!! Key Responsibilities Lead the design and architectural strategy for complex Genesys Cloud Genesys Engage environments Develop scalable and resilient solutions to support high-volume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AI powered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and oth...

Required Experience: Minimum of 9-12 years in mainframe environments, focusing on platform consulting, modernization, or similar roles. Responsibilities: Provide application optimization support for the applications developed using IBM mainframe technology Stack JCL, COBOL, DB2, CICS and VSAM and IDMS. Strong analytical and problem-solving abilities for IBM mainframe. Deep understanding of mainframe architecture and modernization techniques. Analyze mainframe system level operations and suggest performance improvements. Proven experience with IBM ADDI or similar reverse engineering tools. Familiarity with IWS (IBM Workload Scheduler) and experience in reporting tool implementation. Experienc...

Role & responsibilities - 10+ Years experience in Genesys cloud environment with strong technical capabilities in implementation , designing call flows , Architect tool , SIP etc Interested candidates, please reach out to suganthi@servion.com Please apply only if your profile matches the requirements and you are available to join shortly.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance user experience and operational efficiency. You will en...

Were Hiring: Genesys PureConnect Engineer (Tier 3) Responsibilities : 7+ years of experience in Genesys PureConnect Strong background in troubleshooting, support, and maintenance of Genesys PureConnect environments Qualifications : Bachelors degree or equivalent in Computer Science or related field Development experience with programming languages SQL database or relational database skills Interested candidates, please reach out to suganthi.a@servion.com Please apply only if your profile matches the requirements and you are available to join shortly.

Role & responsibilities Job Description: Black Box provides a full service portfolio to support large Unified Communications and Contact Center infrastructures, including new installations, upgrades and ongoing support. This group primarily works with enterprise level customers and UC& CC along with logger products such as NICE, Verint, WFO, AWFO, WFM, Engage, UC Products like: Avaya, Cisco, Zoom, RC, Genesys etc. Functional: Recording Issues resolutions- L2 & L3. Patch updates & Upgrades. WFM Trouble shootings Archiving issues, Speech analytics etc. Participate in P1/P2 escalation calls and provide customer timely updates Open tickets and manage escalations with OEM and/or other manufacture...