409 Genesys Jobs - Page 11

Role & responsibilities As a Genesys Cloud Developer - Delivery & Release, you will be responsible for designing, developing, and implementing Genesys Cloud solutions. You will work closely with client IT & Product Leadership team to analyze business requirements and ensure that the Genesys Cloud platform is fully integrated & utilized to the best. You will also be responsible for the deployment and release management of Genesys Cloud solutions. Role •Receives story assignments for build work and change requests •Participates in story pointing during sprint planning •Tests all items build in the dev org •Completes peer review for work done by other developers in dev org •Forms PR to test env...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and...

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on e...

Job Title - GN - SONG - Service - Genesys - Associate Manager Management Level: 8-Associate Manager Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, ...

Job Title - GN - SONG - Service - Sprinklr Analyst Management Level: 11-Analyst Location: Bengaluru Must-have skills: Sprinklr Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can ...

Job Title: Service Transformation + Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Service Transformation, Utilities, Contact Center, GenAI Good to have skills: Salesforce, Genesys, AWS, NICE Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for leading strategic consulting engagements focusing on digital transformation, customer experience enhancement, and operational efficiencies within the Utilities industry. Your typical day will involve working with clients to develop and execute strategies to impro...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Respons...

Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.8LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentation...

Our Team Sanofi Global Hub is an internal Sanofi resource organization based in India and is set up to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, R&D, Data & Digital functions Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally, Main Responsibilities Write and/or edit high-quality safety and clinical documents, medical sections of Periodic Benefit-Risk Evaluation Reports, medical sections of Addendum to clinical overviews, Clinical Study Reports (CSR), Disease and product ID Cards, and clinical evaluation reports, product alerts ...

Skill : Google Dialog Flow Developer/ Lead Location : Kochi Experience - 3 Years - 10 Years Job Description : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Contact c...

Job Summary: We are seeking a highly analytical and organized WFM Forecasting & Scheduling Manager to join Workforce Management Analytics team. This role is responsible for developing accurate short-term and long-term forecasts, building optimized agent schedules, and partnering with operations to ensure staffing aligns with service level goals and business needs. The ideal candidate will have experience in workforce planning, a solid understanding of WFM metrics, and hands-on experience using workforce management tools, particularly Genesys WFM . Roles and Responsibilities: Analyse historical data and business trends to develop accurate volume forecasts across all supported channels (voice,...

Badjate Stock & Shares Pvt. Ltd. is looking for Business Devlopment Manager to join our dynamic team and embark on a rewarding career journey The Business Devlopment Manager is responsible for overseeing and managing key aspects of the role, including strategic planning, team coordination, and ensuring the achievement of objectives Duties include analyzing workflows, optimizing processes, collaborating with cross-functional teams, and ensuring compliance with industry standards Additionally, the role involves reporting on performance, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and effectiveness

About NCR Atleos TBA EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resu...

Role - WFM Scheduler Work Location - Bengaluru/Hyderabad Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

Genesys Admin Experience: 5+ Years Location: Hyderabad (Hybrid) Immediate Joiners only JD for Genesys administrator Managing and maintaining the Genesys platform Oversee user and group administration Configuration changes, usage policies, and ensure the platform's operational integrity. Key responsibilities: Manage user accounts, roles, permissions, and groups. Implement and maintain system configurations, ensuring optimal performance and functionality. Troubleshoot and resolve issues applying root cause analysis and preventive measures. Monitor platform performance, identify trends, and generate reports for business intelligence. Provide support to internal and external stakeholders, commun...

Train employees worldwide on our world-class products, technology, and processes. Utilize and implement digital tools, such as SharePoint, VideoBots, etc., to facilitate easy access to learning for employees. Collaborate with and support Subject Matter Experts (SMEs), gather inputs, and update training content as needed. Enhance learning through digital games, quizzes, etc., to accelerate knowledge acquisition. Drive innovation and introduce initiatives to enhance processes and practices. Must have Skills: 3 to 5 years of experience in a similar role A passion for training, and the ability to learn enterprise applications. Life & Pension Insurance Knowledge Advantage Excellent training skill...

Job Title: Chief Technology Officer (CTO) Mission: Operationalize and scale the advanced AI capabilities developed by BIG's CAIO team across secure, resilient, and cost-efficient cloud platforms. Ensure every customer experience uses state-of-the-art language AI with high availability, enterprise-grade security, and rapid delivery cycles. Reporting Structure: Reports to the Chief Executive Officer (CEO). Works alongside the CAIO. Oversees approximately 70 employees across platform engineering, DevSecOps, SRE, and enterprise IT. Manages a 25 million USD annual budget. Strategic Pillars and Key Outcomes (First 12 Months): 1. AI Operationalization and MLOps: - Integrate CAIO Gen3 models into pr...

1. Solution design and implementation 2.Enterprise architecture 3. Implementation of Best Practices and Templates 4.Delivery Operating Model Governance 5.Thought leadership and customer advocacy:

The Strategy & Consulting Global Network SONG Practice Genesys Job Title - Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6- Senior Manager Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consulta...

Genesys PureConnect / Genesys Cloud telephony0 Responsibilities: Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler development Working closely with other engineers to troubleshoot and resolve complex problems (some after- hours and on-call work required) Providing thought leadership and help develop telephony best practices and preferred methods Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS Researching, evaluating, and recommending architectural improvements and new technologies Identifying and proposing strategies around te...

Skill required: Tech for Operations - Technology Architecture Designation: Solution Architecture Manager Qualifications: BE/Any Graduation/Master of Engineering Years of Experience: 13 to 18 years What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results We work closely with the sales, offering and delivery teams to identify and build innovative solutions The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating...