409 Genesys Jobs - Page 8

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who sol...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

As a highly skilled and experienced Genesys Cloud CX Technical Architect, you will be responsible for designing, implementing, and managing the Genesys Cloud CX environment to meet the evolving needs of the organization. Collaborating with cross-functional teams, you will deliver scalable, secure, and efficient contact center solutions, providing technical leadership and mentorship throughout the process. Your key responsibilities will include designing, developing, and implementing scalable and secure Genesys Cloud CX solutions, collaborating with stakeholders to translate business needs into technical specifications, leading the development team in building and deploying configurations, wo...

The Quality Professional works closely with Virtual Client Solutions leadership including Sales & Service Managers and Supervisors as well as Participant Relationship Managers, Client Relationship Associates and Financial Advisors to achieve Quality Assurance results across the organization. You are accountable for evaluating the interactions (phone or non-phone) of VCS associates to ensure Service Excellence and provide managers with the tools and analysis to conduct the coaching needed to improve daily interactions with clients. Your responsibilities include reviewing associate phone calls and non-phone items by listening to service associate and financial advisor calls, researching call o...

As a Contact Centre Data and AI Architect, you will be responsible for leveraging your deep knowledge of Genesys (including InfoMart, UCS, GAAP, SpeechMiner, WFM, and Routing) and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. Your role will involve defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. You will need to understand data models for Genesys (InfoMart, SpeechMiner) and create mappings to cloud equivalents. Collaboration with data architects will be essential to ensure reporting continui...

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose The primary purpose of this role is to design, develop, and enhance custom...

Key Responsibilities: Dialer Configuration & Strategy: Manage outbound and inbound dialer campaigns, lead management, call routing, and real-time queue strategies. Configure dialing modes (predictive, preview, manual) to align with fintech sales goals and customer servicing SLAs. Optimize contact strategies to reduce abandon rates and increase right-party contacts (RPCs). Cross-Functional Collaboration: Partner with Sales, Service, Risk, Legal, and Compliance teams to align dialer operations with business objectives and regulatory standards. Coordinate with IT and vendors to resolve issues and implement new dialer features or updates. Regulatory & Risk Compliance: Ensure campaigns adhere to ...

Hiring for WFM Scheduler/AM Scheduler in Bengaluru Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Required Skills Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enh...

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Clou...

About the Company- Leading BPO in Bangalore Hiring for WFM Scheduler/AM Scheduler Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Responsibilities Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization Review IDP (Requirement vs Schedule) with sites/Partners Recommend required headcount w...

Develop and maintain Java backend services using Spring Boot, microservices, and REST APIs. Build and support IVR call flows, connecting them with backend APIs. Use Asterisk and ARI to manage voice interactions and call events. Implement IVR functionality using technologies like VXML, SIP, and custom APIs. Work with AI/ML teams to enable smart, automated call routing. Identify and fix issues to improve performance across both backend and IVR systems. Collaborate in Agile teams, taking full responsibility for features from planning to release and support.

Mandatory Skills - - Java, Spring Boot, and Microservices - REST API development and integration - Asterisk and voice platform integration - VXML / Voice XML structure and pseudocode understanding - IVR design and development experience Job Description - - Experience with Java 8+, Spring Boot, and RESTful API development. - Solid understanding of Java EE, Servlets, JSP, Jakarta EE, and MVC-based application architecture. - Skilled in packaging and deploying WAR files on servers such as Tomcat and WebSphere. - Experience with build and deployment tools like Maven/Gradle, Jenkins, Nexus, and Git. - Strong understanding of VXML/Voice XML structure and pseudocode; able to create dynamic IVR call...

You are an experienced Quality Assurance Engineer with Cyara and Genesys expertise, sought to play a pivotal role in a contact center modernization initiative. In this role, you will be responsible for ensuring seamless transition and optimal performance of contact center solutions by conducting comprehensive end-to-end call flow validation. Your involvement will also extend to the development of custom innovative solutions around Cyara. Your main responsibilities will include designing, developing, maintaining, and executing manual, automation, and performance test scripts for Contact Center applications. You will drive innovation through Proofs of Concept (POCs) to enhance the test lifecyc...

You are seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join the growing team at UST. In this role, you will be responsible for designing, implementing, and managing the Genesys Cloud CX environment to meet the evolving needs of the organization. Collaborating with cross-functional teams, you will deliver scalable, secure, and efficient contact center solutions, providing technical leadership and mentorship throughout the process. Your responsibilities will include designing, developing, and implementing scalable and secure Genesys Cloud CX solutions, collaborating with stakeholders to translate business needs into technical specifications, leading the develo...

Skill required: Tech for Operations - Product Development Management Designation: App Automation Eng Senior Manager Qualifications: Any Graduation Years of Experience: 15 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operati...

Must-Have Experience 2+ years of practical Genesys Cloud development (not just support/configuration) Expert in Genesys Cloud Architect for flow design and building IVR/chatbots Proven CRM integrations (Salesforce, Dynamics, Oracle, etc.) with real-time data sync Strong coding skills in JavaScript/Node.js, REST APIs, JSON, and serverless tools like AWS Lambda Experience with IVR technologies (DTMF, NLU, ASR, routing logic) Familiar with DevOps, Git-based CICD, and automated deployments Soft skills: problem-solving, communication, stakeholder engagement. Nice-to-Have Certifications: Genesys Cloud Certified Professional/Architect. Experience with Genesys WFM, QM, and chatbots (e.g., Kore.ai, C...

Responsibilities: Drive business growth in assigned portfolio in AI and ML. Responsible for collaborating with clients to understand their business challenges and advise cutting-edge AI solutions using AI and Generative AI technology. Conduct research and stay updated on the latest advancements in Generative AI technology and methodologies. Provide expertise and guidance to clients and internal teams on Generative AI best practices. Collaborate with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals. Drive the team to build GenAI products and solutions. Tech Skills: Should have consulting experience with senior client stake...

Req ID: 298174 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Director to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As a Network Voice Manager that enjoy solving problems, you will have strong Voice and network troubleshooting skills, drive to ensure robust network voice performance, and support secure communications with a high number of connected customers. You would manage a team of approximately 25 Resources globally. As part of Network Voice Team, the candidate's responsibilities will i...

Job Description: Call Center Support & Automation Engineer (Level 2) Job Title: Call Center Support & Automation Engineer (Level 2) Location: Info Edge India Ltd, Axis House, Sector 128, Noida Department: IT / Software Development Job Type: Full-Time Experience Level: Mid-Level (1-4 years) Job Summary: We are seeking a talented and proactive PHP Developer with strong automation skills to join our growing technology team. As a Level 2 resource, you will be responsible for maintaining and developing PHP-based applications, while also supporting process automation efforts using scripting and automation tools. The ideal candidate should possess solid experience in PHP development, automation fra...

Monitor Real-Time Adherence (RTA) and take corrective actions as needed. Utilize WFM tools like Blue Pumpkin, Aspect, NICE IEX, Verint, or Genesys for forecasting, scheduling, and real-time monitoring. Ensure staffing levels align with forecast Required Candidate profile Collaborate with operations to maintain SLAs, shrinkage, and occupancy targets. Generate and analyze intraday, daily, weekly, and monthly performance reports. Support capacity planning and resource Perks and benefits Perks and Benefits

Roles and Responsibilities Design, develop, test, and deploy IVR solutions using Genesys WFM, Avaya ACD, and Avaya OD platforms. Collaborate with cross-functional teams to identify business requirements and design IVR workflows that meet customer needs. Develop custom scripts using Python programming language to automate IVR processes. Troubleshoot issues related to IVR systems and resolve them efficiently. Ensure compliance with industry standards and best practices for call center operations.

Platform Architect serves as technical lead driving design, deployment & optimization of scalable CCaaS solutions. TPA is engaged early in the project, working closely with managers, solution consultants, implementation team & product team.

Role Purpose Associate Consultant is the first step in the consulting ladder. The role is responsible for completing high quality in-depth analysis and research to support successful completion of consulting projects. They will also support the practice through data collection, market research and analytics. The Associate Consultant must achieve high personal billability. Do 1. Consulting Execution I. An ambassador for the WIPRO tenets and values II. Client focused and tenacious in approach to solving and achieving client objectives III. Organizes work competently and ensures timeliness and quality deliverables IV. Develops understanding of best practice in given area and industry knowledge,...

We are looking for a Junior Writer & Researcher to join our team who loves to explore ideas, delve into deep research, and collaborate to create impactful short-form content. As part of our team, you'll work across three dynamic channels, helping shape and script compelling narratives. Your Typical JD Checklist Experience: 1 to 2 years in any creative industry Reporting To: Director, Matar Media About the Role Are you a curious thinker who can also get things done? We're looking for a Junior Writer + Researcher who thrives in creative chaos, reads voraciously, and is excited to shape ideas into tight, insightful scripts. If youre passionate about content that makes an impact, wed love to mee...

Job Description Location:- Bangalore Skill sets - Mandatory: Preferable/Optional: Installation and Troubleshooting experience on Genesys Engage Framework,Routing and Realtime/Historical Reporting components (version 9.x/8.x) Installation & Troubleshooting experience on Genesys Digital Should have strong experience in troubleshooting all layers of Genesys Solution includes Genesys SIP Server, Pulse, URS/ORS, MCP, RM, OCS and Historical Reporting Layer (GIM). Should have experience in Log reading using Kazimir, Myzamir etc. Should be responsible for Requirement gathering, Implementing, preparing Test Plans for SIT and UAT. Experience in Genesys Cloud will be an added advantage. Experience in G...