701 Genesys Jobs - Page 12

About The Role Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Genesys Cloud CX Good to have skills : Solution Architecture Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Lead with good exposure on Design and Architecture to lead the support, design, arc...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Responsible for handling day-to-day contact center operations, requirements, and issues.Provide L1.5 support for operational activities including basic troubleshooting of associated services on Genesys Cloud.Roles & Responsibilities:oGood understanding about Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect Call...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Contact Center Engineer with strong hands-on expertise in Amazon Connect and related AWS services. The ideal candidate will design, implement, and support cloud-based contact center solutions, ensuring high availability, scalability, and seamless customer experience.Roles & Responsibilities:Design, configure, and maintain ...

About The Role Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Genesys Cloud CX Good to have skills : Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Solution Architect, you will engage in a dynamic environment where you will translate client requirements into innovative and e...

About The Role The Strategy & Consulting Global Network S ONG Practice | Genesys Job Title - Genesys_ Level 11-Analyst _ Entity (S&C GN ) Management LevelLevel 9- Analyst LocationGurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skillsGenesys Cloud, Contact Center Analyst/Consultant, Functional CC aaS Consultant, Technical CC aaS Consultant, Industry Consultant , CCaaS Team Lead, CCaaS Design Lead Good to have skillsGenesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience5 -8years Edu...

About The Role The Strategy & Consulting Global Network S ONG Practice | Genesys Job Title - Genesys_ Level 8 - Associate Manager _ Entity (S&C GN ) Management LevelLevel 8 - Associate Manager LocationGurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skillsGenesys Cloud, Contact Center Analyst/Consultant, Functional CC aaS Consultant, Technical CC aaS Consultant, Industry Consultant , CCaaS Team Lead, CCaaS Design Lead Good to have skillsGenesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) E...

About The Role The Strategy & Consulting Global Network S ONG Practice | Genesys Job Title - Genesys_ Level 9 -Consultant _ Entity (S&C GN ) Management LevelLevel 9-Consultant LocationGurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skillsGenesys Cloud, Contact Center Analyst/Consultant, Functional CC aaS Consultant, Technical CC aaS Consultant, Industry Consultant , CCaaS Team Lead, CCaaS Design Lead Good to have skillsGenesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience5 -8year...

About The Role Job Title Genesys_Level 7_Manager _( Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skills Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills Genesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summar...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 1...

Job Title: Real Time Analyst/Resource Planning Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: Communicate to impacted businesses on actions taken and current status Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required Receive, review, and make decision for same d...

Role Overview: As a Contact Centre Data and AI Architect, your primary responsibility will be to leverage your deep knowledge of Genesys and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. You will play a key role in defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Your role will also involve evaluating and recommending data architectures that minimize the impact on downstream systems ...

Job Title: Genesys Routing Specialist PureEngage Platform Work Location: Chennai / Bangalore (Work from Office 5 Days a Week) Industry Domain: Banking / Contact Center Technology Job Summary: We are looking for an experienced Genesys Routing Specialist who has strong hands-on expertise in Genesys PureEngage Platform and a deep understanding of contact center routing across digital and voice channels. The ideal candidate will be responsible for designing and optimizing smart routing strategies that improve service levels, customer experience, and agent productivity in large-scale enterprise environments. Key Responsibilities: Design, implement, and fine-tune omnichannel routing strategies usi...

Role Overview: At EY, you will have the opportunity to build a career tailored to your unique abilities and aspirations. With the support of a global network, inclusive culture, and advanced technology, you can strive to become the best version of yourself. Your individual voice and perspective will contribute to enhancing EY's capabilities and fostering a better working world for all. Join us in creating an exceptional experience for yourself and making a positive impact on the world. Key Responsibilities: - Provide support for daily operations related to Telephony, SBC, EFAX, Genesys & TEC services. - Capture, triage, troubleshoot, and resolve issues, escalating when necessary and engaging...

Role Overview: As the IT Infrastructure Manager, your primary responsibility will be to manage and optimize the entire IT infrastructure supporting the call center operations. You will ensure high availability of systems, seamless network performance, robust data security, and proactive incident management to deliver uninterrupted customer service. Key Responsibilities: - Oversee the design, implementation, and maintenance of servers, networks, telephony (VoIP), and other critical infrastructure for call center operations. - Ensure 24/7 uptime of all call center IT systems and applications. - Manage cloud/on-premises hybrid environments, data centers, and disaster recovery sites. - Implement...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe Every day, Hosts offer unique stays and experiences that make it possible for guests to connect wit...

-Genesys Cloud expert -Architect flow design, SIP/Telephony, API integration, AI & automation -skills in omnichannel, Terraform & cloud security. -any genesys certification mandatory Interested candidate can contact- ashi@yeslandmark.com 9120205383

As a Resource Planner at IntouchCX, you will play a crucial role in revolutionizing customer service by supporting resource planning initiatives from a staffing perspective. Your responsibilities will include scheduling, tracking, and assisting in the execution of intraday staffing management to ensure alignment of staffing levels with performance objectives. In this role, you will have the opportunity to: - Manage all day-to-day activities in Workforce Management - Oversee schedules, exceptions, data tracking, and Service Levels - Monitor Key Performance Indicators daily to identify trends and adjust staffing as needed - Maintain accuracy of employee information and records - Develop and im...

Key Responsibilities: The Senior Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations. The ability to create forecasting and scheduling to that forecast is crucial. This position requires some evening and weekend availability ...

Your future role Take on a new challenge and apply your expertise in costing tools and strategy within a cutting-edge field. Youll work alongside collaborative, innovative, and dynamic teammates. You'll play a pivotal role in shaping the future of costing processes and tools at Alstom, ensuring their efficiency and alignment with business needs. Day-to-day, youll work closely with teams across the business, such as Product Lines, Regional Project Offices, and the IS&T team, lead the transformation of our costing tools, and much more. Youll specifically take care of building and animating a strong network of key users for Mercury (our current costing consolidation tool), but also lead its tra...

Hiring for a Top BPM 9+ Yrs total with 5+ Yrs exp in Genesys/Amazon connect/NICE/Avaya & CAI Sol like Kore.ai, Google CCAI 2+ yrs of extensive exp in WFM Knowledge of Jira and Scrum Share resume on shikha@imaginators.co or whatsapp on 9599868088

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging G...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks a...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging G...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms ...