Telephony Engineer

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com

Telephony Engineer

Description:

We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems.

Responsibilities:

• Design, configure, and maintain SIP trunks, call routing, and dial plans.
• Integrate telephony platforms with CTI and enterprise systems.
• Collaborate with network engineers to optimize QoS for voice traffic.
• Ensure high availability and redundancy across telephony environments.
• Monitor and troubleshoot SIP signaling and RTP streams.
• Document call flows, configurations, and integration standards.
• Collaborate with AI/ML and integration teams for seamless API-level integrations.
• Ensure compliance with enterprise-grade security standards.

Qualifications:

• Bachelors degree in Telecommunications, Computer Science, or related field.
• 5+ years of experience with enterprise telephony solutions.
• Strong knowledge of SIP, RTP, and VoIP protocols.
• Hands-on experience with Avaya, Genesys, Cisco, or Twilio.
• Familiar with CTI integrations and SBCs.
• Relevant certifications are a plus.