General Manager, Operations

As an experienced professional with 12-15 years of working in hotels, resorts, or convention centers, you will be responsible for overseeing the daily operations of the convention center. This includes ensuring high standards of quality and service across all departments such as front desk, security, housekeeping, F&B, and maintenance. Your role will involve developing and enforcing operational policies and procedures to streamline workflows and maintain consistency. Your key responsibilities will include: - Conducting regular inspections to ensure cleanliness, safety, and proper maintenance. - Ensuring an exceptional guest experience by implementing guest-centric policies and addressing guest feedback proactively. - Acting as the primary point of contact for guest relations, managing escalated complaints, and resolving issues promptly. - Managing the budget to ensure cost control and maximizing profitability without compromising quality. - Monitoring financial performance, including revenue, expenses, and profit margins, to achieve financial targets. - Leading, mentoring, and motivating department heads and staff to foster a productive, positive work environment. - Managing relationships with key clients, corporate accounts, and local businesses to boost revenue and attract new business. - Identifying and pursuing opportunities to expand the market reach and increase revenue streams, such as event hosting and local partnerships. - Ensuring compliance with health, safety, and regulatory standards to maintain a safe environment for guests and staff. - Staying up to date with hospitality industry trends, competitor activities, and regulatory changes to keep the hotel competitive. Qualifications required for this role include a Bachelor's degree in hotel management. This is a full-time position that requires in-person work at the designated location.,