General Manager, Operations

Experience : : Experience of 12-15 years of working in hotel, resorts or conventions centers.

Qualification : Bachelors degree in hotel management is must.

Responsibilities :

- Oversee the daily operations of the convention center, ensuring high standards of quality and service across all departments (front desk, security, housekeeping, F&B, maintenance, etc.).

- Develop and enforce operational policies and procedures to streamline workflows and maintain consistency.

- Conduct regular inspections to ensure cleanliness, safety, and proper maintenance.

- Guest Experience and Satisfaction:- Ensure an exceptional guest experience by implementing guest-centric policies and addressing guest feedback proactively.

- Act as the primary point of contact for guest relations, managing escalated complaints and resolving issues promptly.

- Regularly review and analyze guest satisfaction metrics, making adjustments as necessary to enhance the guest experience.

- Prepare and manage the budget, ensuring cost control and maximizing profitability without compromising quality.

- Monitor financial performance, including revenue, expenses, and profit margins, to achieve financial targets.

- Lead, mentor, and motivate department heads and staff to foster a productive, positive work environment.

- Manage relationships with key clients, corporate accounts, and local businesses to boost revenue and attract new business.

- Identify and pursue opportunities to expand the market reach and increase revenue streams, such as event hosting and local partnerships.

- Ensure compliance with health, safety, and regulatory standards, maintaining a safe environment for guests and staff.

- Conduct regular audits and inspections to verify adherence to operational standards and address any deficiencies.

- Stay up to date with hospitality industry trends, competitor activities, and regulatory changes to keep the hotel competitive.

Job Type: Full-time

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

Work Location: In person