General Manager - Operation & CRM

Project Coordination: Overseeing construction progress, handovers, facility readiness. Customer Relations: Handling client queries, possession processes, and complaint resolution. Vendor Management: Coordinating with contractors, suppliers, facility vendors. Financial Understanding: Basic knowledge of budgets, payment tracking, and cost optimization, Invoice analysing .  Regulatory Compliance: Awareness of RERA, OC/CC, legal documentation, and local municipal approvals. Technology: Familiarity with ERP/CRM systems, MS Office, and real estate management software. Strong communication (written & verbal). Negotiation and conflict-resolution ability. Team management and leadership. Problem-solving and decision-making skills. Ability to multitask and work under deadlines. Good Hands on Excel and related work’s.   Willingness to travel to project sites regularly. Ability to work with cross-functional teams (sales, legal, finance, construction). High ethical standards and integrity. Knowledge of local market dynamics (suppliers, labor, customer expectations). Responsibilities: Oversee daily operations of residential/commercial projects. Manage possession, handover, and facility management processes. Coordinate with contractors/vendors for timely completion of works. Ensure compliance with statutory/legal norms. Coordinate with REW/Developers to review and understand invoices, and follow up on pending payments and related services.  Handle client escalations and ensure service excellence. Coordinate with RWA/Developers to complete snags, handover processes, and any pending works related to our properties. Prepare MIS reports / Dashboard and update management / Client on progress in the prescribed timelines. TEAM MANAGMENT