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WNS Holdings
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General Manager - Insurance WFM

General Manager - Insurance WFM

WNS Holdings

7 - 12 years

9 - 14 Lacs

Nagar Pune

Posted:20 hours ago| Platform:

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Skills Required

workforce management software center management operations management business development insurance management sales branch management statistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Planner in our call Center. As a Workforce Planner, you will play an important role in ensuring the efficient and effective allocation of resources to meet our call canters service level targets. Candidate will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. Candidate with the strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment. Work Shifts: US Work Mode: WFO all 5 days Location: Pune Certification in Workforce Management or related field is a plus. Qualifications Qualification: Bachelor's degree in Business Administration, Statistics, or a related field is preferred-Proven experience as a Workforce Planner or in a similar role within a call center environment. Certification: Workforce Management or related field is a plus Proficient in using workforce management software and tools.-Strong knowledge of call center metrics and performance indicators.-Ability to work flexible hours, including evenings and weekends as needed.-Excellent problem-solving and decision-making skills.-Strong analytical skills with the ability to interpret data and trends.-

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WNS Holdings

www.wns.com

Business Process Management (BPM)

Mumbai

45,000 Employees

347 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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