General Manager - Design

As a General Manager - Design FOFO Expansion, you will own the revenue of FOFO Store Expansion BU and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, etc.

• Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.

• Have a strong understanding of both the design requisites and customer experience required to maximize business results.

• Developing, leading, motivating and managing a young and ambitious  team (cohort of Design Managers, Designers, DAs, etc on a day to day basis).

• Developing the ecosystem for successful Design experience both for the internal teams and the customers.

• Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the Business

• Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales /category penetration, C-sat - happy customer experience, E-sat - happy team members.

• Be the voice of the customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.

As a General Manager - Design FOFO Expansion, you will own the revenue of FOFO Store Expansion BU and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, etc.

• Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.

• Have a strong understanding of both the design requisites and customer experience required to maximize business results.

• Developing, leading, motivating and managing a young and ambitious  team (cohort of Design Managers, Designers, DAs, etc on a day to day basis).

• Developing the ecosystem for successful Design experience both for the internal teams and the customers.

• Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the Business

• Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales /category penetration, C-sat - happy customer experience, E-sat - happy team members.

• Be the voice of the customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.

EXPERTISE AND QUALIFICATIONS

• B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.

• Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a team of designers.

• Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.

• Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.

• Strong leadership and people management skills (direct team reporting in past roles a must): Hire, retain, motivate, and look after a diverse team of Design Managers, Designers, DAs, etc.

• Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.

• Deep understanding of interior fit-out industry, processes, market trends etc.

• Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.

• Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.