General Manager C & F Operations

1. Job Purpose / Brief Description

• This position reports to the CEO with primary accountability for leading and managing all

activities including Sales, Operations, Admin/Finance and overall team management to achieve

regional goals.

• This position will be responsible for the regional P&L. The position leads Carrier relations,

operational excellence, customer service and take ownership of freight volumes and revenues.

This role will work towards improving the effectiveness of overall Sales/ operations / service

delivery and ensuring operational excellence of all branch offices in the region, optimizing

costs, and managing regional gateways.

• This position has full management responsibility for planning, organizing, staffing, directing,

and controlling of all matters relating to regional Sales & Operations. Responsible for the

implementation of strategy and development of regional operational excellence to achieve

high customer satisfaction & account relationships, growth, and development. Ensure

consistent, effective, and timely liaison with customers and internal stakeholders to ensure

compliance with logistics requirements and meeting and/or exceeding KPI.

• This role will provide leadership to create a strong integrated Sales & Operations, domestic

warehouses at strategic locations, intermodal product in liaison with Branch Heads across

South TN to support sales / commercial in the sales process to grow our business portfolio as

well as work closely with various stakeholders in developed customized operations offerings.

2 Roles & Responsibilities

• Set up a business plan & team and prepare annual budgets of the region for all Branch

operations.

• Ensure all Branch offices in the region meet all budgeted sales and profit goals that are fixed

and own the profit or loss for the branch Offices.

• Leading and monitoring the performance of the Branch Offices to ensure efficiency in process

operations.

• Ensure that the Companys goals are clearly established, and strategies are in place to achieve

them.

• Generate and exchange leads within our group offices and associates.

• Identifying new business opportunities and prospective customers and introduce full range of

companys products and services across South TN

• Ensure smooth operations, prompt customer service, error-free documentation work in all the

branch offices of the region.

• Drive a new strategy in consultation with the CEO to improve operational efficiency cost

effectively and thereby ensure consistent growth of the Branch Offices.

• Analyse competitors’ pricing, current market trends across the region to take decision tactically

for strong market penetration.

• Ensure well defined operation process in force in all Branch Offices of the region and

company’s guidelines are implemented in key areas such as credit acceptance policy, minimum

margin levels, routing order, corporate accounts etc.

• Oversee Vendor Management for the region to ensure quality service and vendor compliance.

• Maintain excellent relationships and coordinating with the agents/liners for smooth execution

of operation.

• Maintain smooth relations with the major customers of the region and follow up to ensure

smooth operations, repeat business and high customers satisfaction ratings.

• Oversee and instruct the branch heads to reduce level of out standings in line with Credit

Policies of the Company and taking consistent measures for reducing the cost of operations

and staying within budget set by the CEO.

• Ensuring that the Branch Offices in the region adhere to the high standards of ethics and

corporate behaviour.

• Developing concepts for logistics industry and building brand in the logistics industry

• Establishing SOPs for all key processes in the logistics business units to ensure seamless

operations in all the Branch Offices of the region.

• Developing relationship with trade and industrial associations

• Conducting regular review meeting with Branch Heads of the region and shall evolve action

plans accordingly.

3. Reporting Relationships

Your Reporting Authority CEO

Shared Services / Indirect Reports Nil

Key Peers

Manager – Customer Service, South

Key Accounts Managers

Sales Managers, Branch Offices

Manager -Pricing, South end

HR, IT & Admin Leads- Corporate

4. Descriptive Quantitative Data

• Budget size/ turnover/, sales targets, full-time employees under supervision, geographic

reach/span etc

Geographic Span Sales & Operations across SouthIndia

Annual Business / Work Plan

It will be fixed by the CEO

Annual and Project G&A Budget As defined in annual budget or new project budgets

5. Incumbent specification

Education Required: Graduate/MBA from a reputed institution.

Preferred: Graduate or Post-graduate in Logistics or

Supply Chain Management.

Experiences • Minimum 15 to 20 years’ experience in Sales

& Operations in reputed Freight Forwarding

Logistics Companies (sea /air/customs

clearance/transportation).

• A minimum 10 years’ experience in reputed

logistics companies in a leadership role.

• Must have administered many branch

offices.

• Computer savvy and conversant in

automated system process in the supply

chain management.

• In depth knowledge and experience of local

Ocean/Air Carrier, CFS-ICD, warehouses,

container terminal, customs, CLS operations

and related Documentation procedures and

International Supply Chain flows. In depth

knowledge of local regulatory, regional

practices.

• Highly data-driven and process-minded

leader. Able to articulate complex supply

chain topics, meaningfully engage senior

stakeholders and seek solutions in an

ambiguous environment. Able to leverage

technology or mobilize suitable stakeholders

to implement solutions.

Desired Skill Sets / Competencies • Leadership, Selling, Communication,

Negotiation, Networking, Planning,

Execution, Problem-solving.

• Strong analytical skills, business-savvy and

at ease with data-driven decision-making

• Coaching and mentoring, Difficult

conversation, Constructive Feedback, EQ

• Networking, stakeholder management • Strategic thinking and ability to translate

strategy into deployable action plans.

• Able to handle multiple projects and tasks

simultaneously.

• Energetic and well-motivated • Good communication skills in

English. Communication in other local

languages is an added advantage.

Further Details Contact HR 9047098030 or Drop your cv to sethuraman.s@cielhr.com