General Manager - 5 Star Resort

Role & responsibilities

Overview of the Role:

The position is responsible for all aspects of operations at the Resort, to day-to-day staff management and guests. should be an ambassador for the brand and the Resort Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with Vice President on day-to-day Operation & Sales Strategy.

Responsible for managing the Resorts management team (HOD's) and overall Resort targets to deliver an excellent Guest experience. A position would also be required to manage between profitability and guest satisfaction measures.

Operations & Sales Planning

Ensure full compliance to Resort operating controls, SOPs, policies, procedures and service standards.

Lead all key property issues including capital projects, customer service and refurbishment.

Handling complaints, and oversee the service recovery procedures.

Lead in all aspects of business planning.

Corporate client handling and take part in new client acquisition along with the sales team whenever required.

Assisting in residential sales as and when required and development with strong sales prospects.

MICE is always monitored and meet the budgets

Human Resource -Learning & Development.

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Ensure to the fill the gaps of Ideal Vs Actual Staffing.

Effective L & D initiation across the all Departments to ensure Standards are always at optimum level

Retention Strategy and Succession Plan to be adopted.

Best HR practices and Grooming Standards to be in place.

Budgets & Audits

Responsible for the preparation, presentation and subsequent achievement of the Resorts annual

Operating Budget, Marketing & Sales Plan and Capital Budget with coordination with Vice President

GOP -- Profitability projections of the Resort, ensuring revenue and guest satisfaction targets are met

and exceeded.

Deliver Resort budget goals and set other short- and long-term strategic goals for the property.

Respond to audits to ensure continual improvement is achieved.

Responsible for safeguarding the quality of operations both (internal & external audits).

Safety & Compliance

Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal compliance

All Legal Compliance pertaining to Labour, Food Safety, Hygiene Norms, monitoring the Statutory requirement of PF, ESI, Professional Tax

Legal compliance of Classification of Resort in coordination with Vice President.

Legality of Guest Safety Compliance are in place.

PPM of the property in place and regular schedule to be monitored.

All Statutory renewal Dash Board to be in place and monitored.

Compliance checklist with Calendar in Place and monitored.

Preferred candidate profile

Must have IHM background, with 5 -10 years of Resort Operations Experience in Sr. Management Level, specially with pre-opening operations and hands on.

Perks and benefits

Salary will be best in the industry plus Accommodation, Laundry, Mobile Reimbursement and Food.