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Fairmont Hotels Resorts
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GSA - Front Office

GSA - Front Office

Fairmont Hotels Resorts

0 - 2 years

|

2 - 5 Lacs

Posted:5 hours ago| Platform:

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Skills Required

Front office Hotel management

Work Mode

Work from Office

Job Type

Full Time

Job Description

GSA - Front Office

First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling
Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Relevant diploma / degree in Hotel Management.
Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
Displays high level of flexibility, initiative, sincerity and team work.

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