Gen AI Product Owner

Role Purpose

The Gen AI Product Owner is responsible for embedding AI insights and recommendations into MFLOne, branch systems, CRM, and operational workflows. The role ensures AI solutions are usable, adopted, and deliver tangible business benefits.

Key Responsibilities

• Identify or develop AI/Gen AI solutions and implement it with measurable impact

• Integrate AI features into MFLOne and branch systems

• Drive adoption through training and change management

• Track usage, effectiveness, and behavioural impact

• Coordinate releases with IT, analytics, and partners

• Continuously improve AI enabled products based on user feedback

Key Skills and Experience

• Strong product management experience in BFSI or digital platforms with exposure in Gen AI solutioning

• Understanding of platform business, branch operations and customer journeys

• Ability to manage cross functional delivery teams

• User centric design mindset

Key Performance Indicators

• Adoption and usage of Gen AI enabled features

• Reduction in manual effort and turnaround time

• Improvement in customer engagement and conversion

• Internal user satisfaction scores

• Successful rollout of AI features on schedule

Experience

5-10 years of experience in the domain