GBSC Site Lead

Mastercard

5 - 8 years

11 - 16 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

site management workforce planning stakeholder management compliance digital payments business operations operational governance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

This leader will serve as the strategic and operational anchor for the Pune location, ensuring alignment with the GBSCs global priorities and Mastercards broader business objectives
The Site Lead will play a pivotal role in fostering a strong culture, enabling business continuity, and creating an environment that supports high performance, collaboration, and professional growth
This individual will partner closely with global GBSC leadership, functional leaders, and regional stakeholders to drive operational excellence, employee engagement, and site-level strategy execution

RESPONSIBILITIES

Lead the GBSC Pune site, overseeing its overall management, culture, and success Translate GBSCs global strategy into site-level priorities that align with Mastercards enterprise objectives
Act as the primary connection between global GBSC leadership and local teams, ensuring clear communication and alignment on goals, performance, and change initiatives
Foster an inclusive, high-performing culture that reflects Mastercards values of collaboration, innovation, and belonging
Drive engagement, learning, and development programs to strengthen employee experience, retention, and growth
Partner with HR and leadership teams on workforce planning, onboarding, and talent management to meet evolving business needs
Monitor site performance and employee experience through key operational and cultural metrics
Serve as the escalation point for operational risks, compliance issues, and facilities matters, maintaining adherence to global standards
Represent the GBSC Pune site with internal and external stakeholders, including Mastercards regional leadership and strategic partners
Promote collaboration across business units and support the integration of new services or functions into the GBSC model
Act as a visible ambassador of Mastercard and the GBSC within the Pune community, fostering pride and engagement across the site.

SKILLS

Proven experience leading large-scale operations or shared services centers in a multinational environment
Strong leadership presence with the ability to inspire, influence, and engage teams across levels and functions
Excellent communication and stakeholder management skills; able to represent the organization effectively with senior leadership and external partners
Strong understanding of operational governance, compliance, and business continuity management
Demonstrated success driving site-level strategy execution, performance improvement, and organizational change
Deep commitment to building culture, inclusion, and employee experience Ability to navigate a complex, matrixed environment with global interdependencies.

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