GAOC Senior Accountant

Job Summary

We are seeking a highly skilled and motivated individual to join our Accounts Payable Customer Support team as Senior Accountant. This role is pivotal in ensuring timely and accurate resolution of queries from vendors and internal stakeholders, maintain strong relationships, reconciliation, and support process improvements and compliance. The ideal candidate will demonstrate astrong analytical mindset, advanced Excel expertise, project execution, efficient stakeholder engagement and a passion for automation and AI-driven process improvementsto enhance efficiency and accuracy.

Key Responsibilities:

• Demonstrate a thorough understanding of Procure-to-Pay, and Accounts Payable (AP) workflows.
• Address vendor and internal team queries related to AP, within defined SLA.
• Serve as primary point of contact for AP, fostering strong relationships with vendors and internal stakeholders.
• Identify potential challenges proactively and implement controls for seamless AP operations.
• Perform periodic reconciliation of vendor account statements to ensure accurate financial records.
• Investigate and resolve invoice holds, expediting approval processes with internal departments.
• Possess end-to-end functional knowledge of vendor management, invoice processing, and payments.
• Analyze large volumes of transactional data to identify trends and insights.
• Partner with Procurement and Logistics teams for queries related to Purchase Orders and Receipting.
• Understand accounting impact of invoice booking, payment, accruals, prepayment, and un-invoiced receipts.
• Handle escalations adeptly, ensuring swift resolution of critical issues.
• Maintain knowledge of US tax requirements.
• Efficiently handle emails, queries, and task prioritization.
• Publish management reports related to critical process KPIs.
• Demonstrate hands-on experience with ERP systems (Oracle & SAP).
• Efficient Stakeholder Engagement.

Process Improvement & Innovation

• Leverage AI-driven tools and automation technologies to streamline processes, enhance reporting accuracy, and improve operational efficiency.
• Utilize advanced MS Office applications (Excel, PowerPoint, Visio, Power BI) and Tableau
• Suggest and implement process improvements to enhance efficiency and reduce manual activities.

Qualifications & Requirements

Education

• Bachelor??s or master??s degrees in accounting, Finance, Business Administration, or a related field.
• Master??s degree from a premium institute is a plus.

Experience

• Minimum of 5??8 years of experience in Accounts Payable or related functions.
• Demonstrated expertise in customer support operations and process improvement initiatives.
• Experience in handling ticketing tools and ERP systems such as SAP or Oracle.
• Proven experience in shared service centers; exposure to Fortune 500 companies is an advantage.
• Demonstrated success in process transitions, stakeholder management, and continuous improvement initiatives.

Technical Expertise

• Comprehensive knowledge of the Procure-to-Pay (P2P) process and AP workflows.
• Proficiency with AP systems and Microsoft Office Suite (Excel, PowerPoint, Visio, Power BI).
• Familiarity with ServiceNow, ERP systems such as Oracle, SAP, or similar platforms.
• Familiarity with process automation and improvement initiatives.

Skills & Competencies

• Excellent communication and interpersonal skills with fluency in English (oral and written).
• Strong analytical mindset and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Experience collaborating with cross-functional teams globally in a large multinational company.
• Required to work in rotational shifts as per business needs.

Minimum Qualifications: