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20.0 years

0 Lacs

Vadodara, Gujarat, India

On-site

Company Description Welcome to Travel Hub Limited, where 20 years of industry-leading expertise meet an unwavering dedication to crafting extraordinary travel experiences. We curate adventures tailored to your dreams, ensuring each moment is filled with wonder and discovery. Our global portfolio invites you to experience the extraordinary, from sun-soaked beaches to towering mountain peaks. Our commitment to excellence includes a 24/7 call center to support you, making your travel seamless and worry-free. Join us on this journey where every destination is a new story, and every traveler is a valued part of our global family. Role Description This is a full-time on-site role for a Travel Consultant located in Vadodara. The Travel Consultant will be responsible for offering travel consulting services, managing travel plans, arranging travel itineraries, and providing top-notch customer service. The role involves handling reservations, providing travel recommendations, and ensuring a seamless travel experience for clients. Qualifications Travel Consulting, Travel Management, Travel Arrangements skills Proficiency in GDS systems: Galileo, Sabre, or Amadeus (at least one required) Customer Service and Reservations skills Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to work effectively in a team Experience in the travel industry is a plus Bachelor’s degree in Tourism, Hospitality, or a related field is preferred Show more Show less

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3.0 - 8.0 years

5 - 6 Lacs

Navi Mumbai

Work from Office

Experience & Skills: Graduate. Diploma, degree in travel & tourism would be added advantage 3-4 relevant experience in travel domain Build excellent relationship with customer groups, peers and seniors Should be a team player and manage show alone if required GDS experience is mandatory Galileo & Amadeus. Knowledge of corporate travel economics and travel technology/ tools will be an added advantage

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5.0 - 10.0 years

6 - 9 Lacs

Bengaluru

Work from Office

Accountabilities: • Provide exceptional traveller care and customer services to corporate clients • Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers. • Incumbent should have good knowledge of domestic and International critical itineraries geographical knowledge is mandatory • Open to work 6 days working • Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations • Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA • Ensure latest updated policies, procedures, desk instructions are read and complied • Excellent customer service and communications skills written and verbal • Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices • Maximize the benefits of company, desktop applications and telephony to deliver superior experience to business travellers • Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants • Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker • Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process Experience & Skills: • Graduate. Diploma, degree in travel & tourism would be added advantage • 5+ relevant experience in travel domain • Build excellent relationship with customer groups, peers and seniors • Should be a team player and manage show alone if required • GDS experience is mandatory Galileo & Amadeus. • Knowledge of corporate travel economics and travel technology/ tools will be an added advantage

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3.0 - 8.0 years

4 - 7 Lacs

Gurugram

Work from Office

Accountabilities: Provide exceptional traveller care and customer services to corporate clients Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers. Incumbent should have good knowledge of domestic and International critical itineraries geographical knowledge is mandatory Open to work 24/7 environment, roster off, week end working, public holidays and festivals Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA Ensure latest updated policies, procedures, desk instructions are read and complied Excellent customer service and communications skills – written and verbal Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process Experience & Skills: Graduate. Diploma, degree in travel & tourism would be added advantage 3-4 relevant experience in travel domain Build excellent relationship with customer groups, peers and seniors Should be a team player and manage show alone if required GDS experience is mandatory – Galileo & Amadeus. Knowledge of corporate travel economics and travel technology/ tools will be an added advantage

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1.0 - 2.0 years

3 - 5 Lacs

New Delhi, Gurugram

Work from Office

Hiring Customer Care Agent Minimum 1 year experience from US travel BPO PPC campaign As voice process customer care executive Fluent English communication and relevant experience must Night/ Rotational shift shift WhatsApp Shristi @7838882457 Required Candidate profile Customer Support PPC Travel BPO Salary 30 to 45 k Travel Sales Agent PPC/ Meta Salary Upto 65k Quality Auditor us PPC campaign Salary Upto 45 k Immediate joiners only No Fresher/ Process can apply

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2.0 - 7.0 years

4 - 9 Lacs

Noida, New Delhi, Gurugram

Work from Office

Req- Travel Sales Agents voice process (ppc ) salary - 70k Exp- 2 years Location - Delhi / Gurgaon/ Noida 5 days working / night shifts NO CCE/ NO BACCKEND immedaite joiner only send me your cv on whatsapp- 8512850830

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0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You’ll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

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1.0 - 6.0 years

4 - 4 Lacs

Bengaluru

Work from Office

"Hiring for Travel / Visa Process || Customer Service" Requirements: Minimum 6 months of experience into Travel & Visa process Must have excellent communication skills Should be an immediate joiner Strong verbal and written communication skills in English and Hindi Qualification: Min. 12th Location: Bangalore Work From Office 6 days working Day Shifts CTC: Up to 4.5 LPA IF INTERESTED: Contact Kanak- 9636295317

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4.0 years

0 Lacs

Delhi, India

On-site

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission! As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What You’ll Do Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What We’re Looking For 4+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT IATA accreditation (WWAFT/WAII/BA2) Customer Service experience within a contact center or customer facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. A skilled communicator with excellent verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up An interest in travel with a basic understanding of world geography Show more Show less

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1.0 - 6.0 years

3 - 4 Lacs

Bengaluru

Work from Office

"Hiring for Travel / Visa Process || Customer Service" Requirements: Minimum 1 Year of experience into Travel & Visa process Must have excellent communication skills Should be an immediate joiner Should be a graduate Location: Bangalore Work From Office 6 days working Day Shifts CTC: Up to 4.5 LPA IF INTERESTED: Contact- 9251688428 (HR Varsha) 9251688422 (HR Khushi)

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15.0 - 24.0 years

20 - 25 Lacs

Gurugram, Mumbai (All Areas)

Work from Office

Grade – BPO7/8 Salary: 20 - 25 LPA Years of experience – 15 to 25 years Location – Mumbai (preferable) or Gurgaon Generic Domain & Soft Skill Requirements • Graduate in any stream with rich Airline/Travel domain experience (minimum 12+ years) Required Candidate profile • Well versed with standard Industry applications and GDS (NDC One Order/One Offer, ATPCO, Amadeus, Galileo, Sabre, SITA) • Experience in managing large accounts and multiple team leaders

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3.0 - 4.0 years

3 - 4 Lacs

Gurugram

Work from Office

Assists clients with the visa application process, ensuring accurate and timely submissions to various embassies or consulates. Responsibilities include guiding clients through application procedures, gathering necessary documentation

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1.0 - 2.0 years

1 - 3 Lacs

Kochi

Hybrid

We're Hiring Job Title : Travel Consultant Location : Kochi, India Shift : Open to both Day & Night Shifts (Preference: Night Shift) Markets : Primarily UK & US, also Canada and Australia Mode of Work : Hybrid About BookOtrip LLC BookOtrip LLC is a leading hybrid travel company with a global presence in India, USA, Canada, UK, UAE and Australia. We are a proud subsidiary of Trip Brands LLC, a US-based multinational travel group. At BookOtrip.com, we blend state-of-the-art travel technology with personalized service and wholesale pricing to provide our customers with a seamless travel experience at the best value. Key Responsibilities: Handle inbound and outbound travel queries from clients in the UK, US, Canada, and Australia. Assist customers in flight bookings, rescheduling, cancellations, and travel-related support. Provide tailored travel solutions based on client requirements. Deliver excellent customer service and ensure high satisfaction rates. Work efficiently during assigned shift hours, primarily night shifts. What Were Looking For: Strong English communication skills (spoken & written) mandatory Hindi proficiency an added advantage Flexibility to work in rotational shifts (with a focus on night shift support) Knowledge of Amadeus or other GDS platforms preferred but not mandatory Bachelors or Masters in Tourism / Travel Management an added advantage Ability to multitask, handle pressure, and deliver results A customer-first mindset and a proactive attitude Perks & Benefits: Opportunity to work with a global travel brand Flexible work mode (Remote / Office-based) Friendly and collaborative work culture Career growth in international travel operations Continuous training & learning support Ready to take off? Send your resume to hr.india@tripbrandsgroup.com Contact us - 7736455581 , 7736450444

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0.0 - 4.0 years

3 - 5 Lacs

Gurugram, Dlf

Work from Office

Title : Lead Associate - Process Training - GGN - (Travel - GDS/ Airlines/ Amadeus/Saber)REF69227D_2025150319 Travel experience and experience of GDS is a Must. To Conduct NHT for travel process. To get the refreshers and floor briefings conducted as and when required To evaluate and provide feedback to the training manager on amendments to the training material Managing end to end NHT and OJT for the process Expert in feedback and coaching Excellent in communication Eye for detail Prepare and send basic Training reports Qualifications Graduate with travel experience and GDS experience is a must Job Location

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0.0 - 5.0 years

3 - 5 Lacs

Noida, Gurugram

Work from Office

Job Title : Service Advisor Reports to : Team Manager Day-to-day basis responsibilities: Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty. Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc. To provide support during business contingency which may arise including mass disruptions. Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance. To deliver departmental and/or team targets to attain customer service and revenue. To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method. To maintain data protection and confidentiality for both staff and customers. Responsible for self-development to ensure own technical and product knowledge is kept up-to-date. Undertake any contact centre related jobs entrusted from time to time. Eligibility: Travel industry/call centre experience preferred Excellent communication skills both oral and written. Strong conflict/objection handling skills Customer Service background preferred Basic knowledge of Advanced fares and ticketing, electronic ticketing and understanding of GDS Flexible with shift working environment

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0.0 - 3.0 years

0 - 2 Lacs

Pune

Work from Office

Greetings from MD India!!!!! We are Hiring Corporate Travel Desk Executive Company - MD India Health Insurance TPA Job Description Handle end-to-end booking of flights, trains, hotels, and ground transport Manage travel through platforms like MMT, RBT , or similar corporate portals Ensure timely, cost-efficient arrangements within company guidelines Communicate regularly with traveling employees to assist with schedules and changes Maintain travel records, MIS reports, and vendor coordination Desired Candidates Profile Qualification Any Graduate / Diploma in Tours & Travels Experience Fresher - 3 Years If interested kindly share your resume to recruitment1@mdindia.com Assuring you of our consistently best services. Thank you. With Kindest Regards, Mayuri Kadam, Sr. Executive -Talent Acquisition

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0 years

0 Lacs

Bhopal, Madhya Pradesh, India

On-site

Experience in a reputed Travel Agency or Airline ticketing office. Knowledge of any GDS (Galileo/Amadeus/Sabre) Should be well versed with Airport ground handling procedures, basic travel terminology, and travel geography. Familiarization with Foreign currency exchange procedures Cargo Handling Knowledge of various organizations related to the Travel industry. Relevant travel training experience Show more Show less

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0 years

0 Lacs

Delhi, India

On-site

Experience in a reputed Travel Agency or Airline ticketing office. Knowledge of any GDS (Galileo/Amadeus/Sabre) Should be well versed with Airport ground handling procedures, basic travel terminology, and travel geography. Familiarization with Foreign currency exchange procedures Cargo Handling Knowledge of various organizations related to the Travel industry. Relevant travel training experience Show more Show less

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10.0 - 15.0 years

30 - 45 Lacs

Mumbai

Work from Office

• Develop and implement a global trademark strategy for the company’s products, brands, and business divisions. • Oversee trademark prosecution, opposition, renewals, and enforcement worldwide. • Conduct risk assessments, clearance searches, and provide strategic advice on new trademarks. • Manage disputes, oppositions, cancellations, and litigation related to trademarks. • Collaborate with marketing, R&D, and commercial teams to ensure proper trademark use. Copyright Protection & Strategy: • Advise on copyright protection for product packaging, marketing materials, software, and digital content. • Draft and negotiate copyright-related agreements, including licensing, assignments, and cobranding arrangements.

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2.0 years

0 Lacs

Nagpur, Maharashtra, India

On-site

Ticketing JD Role & Responsibilities: - PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling. Will be coordinating with Airline and customers over the phone and emails. Responsible for Revenue generation for the company. Required Skills:- Good Geographical Knowledge i.e., City codes, Airport codes, Airline hub etc. Minimum 2 Year of Hands-on experience in Domestic & International Ticketing. Good stability background. Good in Written and verbal English and Hindi skills Willing to work 24x7. Ability to perform under Pressure. Must have GDS Galileo hands on experience. Contact Us:- 9128526927 Show more Show less

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1.0 - 3.0 years

0 - 0 Lacs

Chandigarh

On-site

Job Summary: We are seeking a dynamic and customer-focused Holiday Consultant to join our travel team. The ideal candidate will be responsible for planning, customizing, and booking holiday packages for individual and group clients. You will handle customer inquiries, suggest suitable travel options, and ensure a seamless and enjoyable travel experience from start to finish. Key Responsibilities: Understand customer preferences and recommend suitable holiday packages (domestic/international). Create tailor-made travel itineraries including flights, accommodation, transport, and excursions. Handle all aspects of package booking including reservations, payments, and documentation. Coordinate with travel suppliers, airlines, hotels, and local partners for bookings and confirmations. Provide accurate pricing, availability, and travel advice to clients. Maintain up-to-date knowledge of travel trends, destinations, and package options. Ensure all bookings are completed accurately and in line with company policies. Assist with travel insurance, visa processing, and other travel-related services as needed. Resolve customer issues or complaints in a professional and timely manner. Follow up with clients post-travel for feedback and future bookings. Qualifications & Skills: Bachelor’s degree or diploma in Travel & Tourism, Hospitality, or a related field (preferred). Previous experience in holiday package booking or a travel consultancy role (1–3 years preferred). Knowledge of GDS systems (Amadeus, Galileo, Sabre) and online booking tools. Strong customer service, sales, and communication skills. Excellent organizational and multitasking abilities. Passion for travel and destination knowledge. Ability to work under pressure and meet sales targets. Proficient in Microsoft Office and CRM systems. What We Offer: Competitive salary and performance incentives. Travel discounts and industry perks. Training and development opportunities. Supportive and engaging work environment. Job Type: Full-time Pay: ₹12,929.41 - ₹18,000.00 per month Work Location: In person

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0.0 - 2.0 years

0 Lacs

West Mambalam, Chennai, Tamil Nadu

On-site

We're Hiring! Company : AJYAD INTERNATIONAL LLP (Travel & Tourism) Location : Chennai Job Description : We are seeking a highly skilled Full-Stack Developer comfortable with both front-end and back-end programming. You will be responsible for designing and implementing websites and custom applications using Core PHP, CodeIgniter (versions 3 and 4), and Laravel. The role includes managing the entire software development lifecycle, from concept design to implementation and maintenance. Key Responsibilities : Design, develop, and maintain websites and applications. Work with Core PHP, CodeIgniter (3 & 4), and Laravel frameworks. Manage front-end development using HTML, CSS, JavaScript, and jQuery. Integrate RESTful APIs and third-party services, especially in Travel & Tourism projects. Integrate GDS systems (Sabre, Amadeus, Galileo) and Low-Cost Carrier (LCC) APIs. Implement NDC API integrations. Develop and consume web services for various applications. Qualifications & Skills : Minimum of 3 years of experience in full-stack development. Strong experience with Core PHP, CodeIgniter (3 & 4), and Laravel. Proficiency in HTML5, CSS3, JavaScript, jQuery, and MySQL. Experience in Travel & Tourism projects is a plus. Knowledge of API integrations, especially GDS and LCC. Strong problem-solving and troubleshooting skills. Excellent communication and teamwork abilities. Attention to detail and the ability to work independently. Working Hours : 9 AM to 6 PM How to Apply : Send your CV to hr@ajyadintl.com Job Types: Full-time, Permanent Pay: From ₹350,000.00 per year Benefits: Flexible schedule Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Ability to commute/relocate: West Mambalam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Travel & Tourism Projects: 2 years (Preferred) Integration of LCC.: 2 years (Preferred) Integration of GDS: 1 year (Preferred) NDC API Integration: 2 years (Preferred) CodeIgniter3, 4: 2 years (Preferred) Core PHP: 2 years (Preferred) Laravel: 2 years (Preferred) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 30/06/2025

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3.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: ● Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15Members]. ● Conduct regular performance reviews, identify training needs, and create development plans for team members. ● Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). ● Manage team schedules and ensure adequate staffing levels to meet customer demand. ● Foster a positive and collaborative team environment. Customer Experience: ● Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). ● Handle escalated customer issues and complex inquiries. ● Identify and address trends in customer complaints and feedback. ● Proactively identify opportunities to improve the customer experience. Operational Excellence: ● Monitor key performance indicators (KPIs) and identify areas for improvement in operationalefficiency. ● Implement process improvements and best practices to enhance team productivity andcustomer satisfaction. ● Collaborate with other departments (e.g., product, engineering, growth and finance) toresolve customer issues and improve the platform. ● Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: ● Prepare regular reports on team performance and customer experience metrics. ● Analyse data to identify trends and insights that can be used to improve customer serviceand operational efficiency. ● Use data to make informed decisions about resource allocation and process improvements. Qualifications : ● Bachelor’s degree in a related field preferred. ● Minimum of 3-4 years of experience in customer service, preferably in the flight/travelindustry. ● Proven experience in managing and leading a team. ● Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g.,Amadeus,Sabre, Galileo). ● Excellent analytical and problem-solving skills. ● Strong communication and interpersonal skills. ● Ability to work in a fast-paced environment and manage multiple priorities. ● Proficiency in using CRM software and other customer service tools. ● Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: ● Experience with Amadeus/Travelport is a must. ● Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. ● Familiarity with customer satisfaction metrics and measurement methodologies like Servicelevel Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! Show more Show less

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1.0 - 6.0 years

2 - 4 Lacs

Chennai

Work from Office

Handle GDS bookings, ticketing, refunds, fare audits, reports, and backend support. Manage queues,assist agents,liaise with airlines,ensure accurate documentation per SOPs. If interested whatsapp your cv on 7982133003 or mail at hire@hireindians.com

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1.0 - 5.0 years

3 - 8 Lacs

Bangalore/Bengaluru

Work from Office

Role & responsibilities Good English communication and interpersonal skills Respond to queries on phone and emails Accountable for responses to clients related to flight reservation, ticketing and post ticketing services Endeavour to convert every enquiry into a booking by providing optimal routes & fares Knowledge of GDS commands (Sabre) Knowledge of Amadeus or Galileo will be an added advantage Experience in issuing and reissuing tickets on GDS Experience in managing premium class itineraries Ticketing both Domestic and International itineraries Knowledge of Microsoft Excel or Google Sheets Preferred candidate profile Senior Travel Consultant - Candidates with 3 to 5 years of relevant experience Travel Consultant - Candidates with 1 to 2 years of relevant experience

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