Job Description

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the timesaving, were helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!More than 150,000 businesses, including many of the world s largest companies and mobile operators, use Sinch s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinchs core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 60 different countries. The essence of the role As our Growth Molecules Administrator, you will: Own the Gainsight platform : Drive ongoing configuration, workflow optimization, data integrity, and administration of Gainsight for multiple teams. Partner with stakeholders in Customer Success, Marketing, Product, and Sales to capture requirements, build solutions, and deliver insights. Create and manage playbooks, success plans, health score models, automated workflows (e.g., CTAs), and dashboards within Gainsight. Integrate systems such as Salesforce, Zendesk, and Data Cloud to ensure clean, actionable data flows into the customer success ecosystem. Enable users by delivering training, documentation, and support to maximize adoption and outcomes. Continuously improve system usability and business impact through feedback loops, usage data, and best practices. Who are you? 2+ years of hands-on experience with Gainsight administration or similar Growth Molecules platforms. Strong knowledge of customer success operations and lifecycle management. Experience working with CRM systems (Salesforce preferred) and other SaaS tools like Zendesk, HubSpot, or Data Cloud. Ability to translate business needs into technical requirements and solutions. Solid understanding of data models, workflow logic, and system integrations. Excellent communication and stakeholder management skills. Experience in a high-growth, global SaaS environment is a plus. CertificationGainsight Administrator Who its for: Core for this role. Why: Demonstrates hands-on proficiency with the Gainsight platform setting up rules, CTAs, playbooks, dashboards, scorecards, and integrations. Details: Offered through Gainsight University. Candidates must pass an exam after completing the training modules. Gainsight Associate Administrator Certification Who its for: Entry- to mid-level candidates. Why: Shows foundational knowledge of Gainsight admin functions. Ideal if the candidate is still growing into a full admin role. Gainsight Customer Success Manager (CSM) Certification Who its for: Nice to have. Why: Provides understanding of CS strategies and best practices. Useful if the admin collaborates closely with CSMs to build journeys and success plans. Gainsight PX Certification (if youre using or plan to use PX for product experience analytics) Who its for: Nice to have. Why: Useful for admins working with product teams or usage telemetry to trigger customer engagement and health scoring. Being you at Sinch : Were a worldwide group of people, committed to diversity. Were working to offer an increasingly inclusive workplace wherever you are. No matter who you are, youll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us. We re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more. Your life at Sinch: Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you ll be reaching for the opportunities that match where you want to take your career. It s closer than you think. It s time to chase the answers, chase the challenges and chase the dream. Are you ready? Join us on our journey!