Gainsight Administrator

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
We reach every phone on earth. From the lifechanging to the timesaving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 60 different countries. The essence of the role

• Own the Gainsight platform — including day-to-day configuration, health score modeling, playbooks, CTAs, dashboards, and reporting.
• Collaborate with Customer Success, Sales, Marketing, and Product teams to gather requirements, design scalable solutions, and turn data into action.
• Integrate core systems such as Salesforce, Zendesk, and Data Cloud to ensure a seamless customer data flow and experience.
• Build and maintain automated workflows that support success plans, lifecycle journeys, risk alerts, and renewal processes.
• Train and support users across global teams, ensuring strong adoption and a consistent experience.
• Continuously optimize usability and impact based on feedback, usage insights, and evolving business needs.

Who are you?

• 2+ years of hands-on Gainsight administration experience.
• Gainsight Administrator Certification – required.
• Gainsight Customer Success Manager (CSM) Certification – strongly preferred
• Working toward or interested in Gainsight PX Certification – ideal
• Familiarity with CRM platforms (Salesforce preferred) and tools like Zendesk or Data Cloud.
• Understanding of customer success operations and lifecycle frameworks.
• Ability to translate business needs into technical solutions and workflows.
• Excellent communication skills and a collaborative, business-partner mindset.

Being you at Sinch :
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us. We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more. Your life at Sinch:
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think. It’s time to chase the answers, chase the challenges and chase the dream. Are you ready? Join us on our journey!