Posted:1 week ago|
Platform:
Hybrid
Full Time
you will serve as the backbone of our CS technology ecosystem, driving operational excellence and empowering our CS organization to deliver exceptional customer outcomes. You will lead the administration, architecture, and evolution of our Gainsight platform while collaborating cross-functionally to build systems that unlock insights, scale workflows, and align with broader company objectives.
- Gainsight Administration & Optimization: Own the architecture, configuration, and governance of Gainsight to enable scalable and impactful customer success processes.
- Data-Driven System Design: Partner with the CS Ops Data Analyst to design, build, and enhance data-driven workflows, dashboards, and reports to support strategic business goals.
- Stakeholder Collaboration: Capture and prioritize business requirements from CS leaders and cross-functional teams, translating them into intuitive solutions for end users.
- Customer Success Acumen: Deep understanding of CS processes, key metrics, and best practices that drive operational excellence.
- Technical Proficiency: Proficient in Gainsight, Microsoft Suite (especially Excel), and other analytics/reporting tools (e.g., Tableau, Snowflake or Power BI is a bonus).
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