Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Payroll Compliance Associate . If you're passionate about numbers, compliance, and client interaction – this role could be perfect for you!, we would love to hear from you! Role: Payroll Compliance Associate 📍 Job Type : Hybrid 🏢 O ffice L ocation : Nungambakkam, Chennai 🕒 Shift: 2 PM – 11 PM IST 📊 Exp: 1+ yr in MIS (Excel skills a must) 🎓 Qual: B.Com / BBA / MBA Your Role at a Glance: As a Payroll Compliance Associate , you’ll work closely with the Head of Tronc and our expert team to deliver our outsourced Troncmaster service efficiently and effectively. What You’ll Be Doing: ✅ Processing Tronc distribution calculations (all complexity levels) ✅ Supporting onboarding of new clients & managing online portals ✅ Sending employee agreements ✅ Staying up to date with tronc and payroll tax legislation ✅ Handling client queries and preparing reports ✅ Attending and documenting client audit/committee meetings ✅ Communicating with clients (written & verbal) ✅ Maintaining up-to-date technical knowledge If you’re detail-oriented, Excel-savvy , and have a flair for client communication, we’d love to hear from you! Desired Competencies & Software expertise: Excellent command of Microsoft Excel – including Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, Macros, Charts and Power Query. Ability to handle and process large volumes of data efficiently . Strong analytical, problem-solving, and communication skills. High attention to detail and accuracy. 📩 Apply Now: Send your resume to narmadha.n@iriskpo.in Know someone who fits the bill? Feel free to share this opportunity ! Show more Show less

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of UK Payroll Associate / Advisor. 📍 Location: Nungambakkam, Chennai 🕒 Shift: UK Shift (2 PM – 11 PM) 📅 Work Days: Monday to Friday We are seeking skilled and detail-oriented International Payroll Specialists (UK Payroll / US Payroll / Canadian Payroll / Singapore Payroll / UAE Payroll) with 1–6 years of experience in end-to-end payroll processing. This role involves handling complex payrolls with precision, ensuring 100% accuracy and compliance with statutory requirements. Key Responsibilities: End-to-end processing of semi-variable and complex international payrolls Maintain and update payroll records based on client communications Manage new joiners, leavers, pro-rata calculations, termination payments Calculate and reconcile PAYE tax, NI, statutory payments (SMP, SSP, etc.) Handle AOE, Pension Auto Enrolment, and legislative compliance Prepare payroll reports, year-end reconciliations, and RTI submissions to HMRC Conduct payroll audits and quality reviews Mentor junior payroll processors and handle critical client accounts Adhere to QMS standards and support internal reporting Requirements: Experience: 2–6 years in International Payroll Education: B.Com / BBA / M.Com Skills: Strong verbal and written communication skills Willingness to work from the Chennai office (Nungambakkam) Comfortable with UK Shift timing (2 PM – 11 PM) Female candidates provided with one-way (drop) cab facility 💼 If you're passionate about payroll excellence and looking to grow in a dynamic international environment, apply now! 📩 Apply Now: Send your resume to siva.arun.m@iris.co.uk Know someone who fits the bill? Feel free to share this opportunity ! Show more Show less

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 5–8 years of experience in Customer Success. 📍 Location: Nungambakkam, Chennai 🕒 Shift: UK Shift (6 PM – 3 AM) 📅 Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our direct and mutual customers receive the highest value, by providing advice and guidance at all stages of the customer journey. You will work to understand customer requirements, help implement and onboard new customers, manage product training, drive adoption and retention, and ensure ongoing satisfaction. You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success. Key Responsibilities: • Work across our “VIP” customer base, managing all products/solutions across the customers IRIS portfolio. • Develop a trusted advisor relationship with customers to identify and guide them to their goals • Oversea the customer onboarding process and move quickly to achieve value • Responsible for driving client adoption and outcomes leading to renewals, expansion and advocacy. • Manage numerous Customers concurrently and strategically, typically each client will spend in excess of £50,000. • Strategically manage day-to-day relationships and communication with customers to ensure success, growth and identify unique opportunities. • Act as the primary point of contact for the customer and coordinate the deployment of IRIS resources to address the customer’s issues, including managing escalations • Conduct regular on and off-site meetings to understand and discuss the customer’s business requirements or issues and explore how we can help address and resolve these issues. • Serve as the ‘voice of the customer’ and provide feedback on how IRIS can better serve them to maximise customer success and retention • Maintain a deep understanding of our product and help customers adopt the most relevant features/functionality for their specific requirements. You will be expected to keep developing your product knowledge. • Improve our existing approaches to customer success by creating resources to help customers achieve their goals by adopting best practices • Use Customer Tracker dashboard to aid assessment of Customer Health and subsequent calls to action. • Complete Customer Success Plans for each client and partner to then drive and deliver to the plan. • Create Calls to Action within Gainsight to ensure outstanding items are addressed. • Carry out a Quarterly Business Review with the client (with input from the Account & Channel Manager). • Join the onboarding process and ensure a Go Live Review is completed. • Review the adherence to operational SLA’s for each client or partner and ensure Customer Success plans are in place to address non-compliant areas. • Discuss our NPS process with the clients and ensure they are aware of other surveys we carry out. • Understand and follow the escalation process for each function, in order to escalate issues for the benefit of the client or partner. • Have a deep understanding of the terms and conditions, subscriptions for each client and partner contracts, in order to achieve maximum value for the benefit of the client and IRIS. • Ensure that you have a broad and good product knowledge of IRIS’s products and services, and their roadmaps in order to become a trusted advisor. • Deliver the KPI’s for Customer Success – including time to value, retention, LTV and upsell / cross-sell lead gen. Requirements: Experience: 5–8 years in International Customer Success (Preferably US and UK) Education: Any Qualification Skills: • 5+ years’ experience of client management, such as Customer Success, Account Management, or a related customer-facing discipline • Self-starter who can work independently and be a team player • Strong project management and organizational skills • Excellent relationship building skills, including at senior levels • Be able to prioritize tasks and manage your time in a fast-paced environment • Excellent verbal and written communication skills, including business presentations • Attention to detail is a must • Resilience to keep going when faced with challenges • Ability to learn new ideas and approaches quickly • Good knowledge of product would be advantageous Willingness to work from the Chennai office (Nungambakkam) Comfortable with US Shift timing (6 PM – 3 AM) 💼 If you're passionate about payroll excellence and looking to grow in a dynamic international environment, apply now! 📩 Apply Now: Send your resume to siva.arun.m@iris.co.uk Know someone who fits the bill? Feel free to share this opportunity!

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Renewals Associate. We are seeking skilled and detail-oriented Renewals Specialists (Specialist in International Markets, Preferably US and UK Market) with 1-5 years of experience in Customer renewals. Job Responsibilities: As a Customer Renewals Associate, your day-to-day tasks will typically involve the following: Provide a focused and friendly service to all customers, providing quotations, and assisting with queries Maximize the revenue IRIS receives from each customer by ensuring excellent customer service whilst adhering to company policies Assume ownership of an enquiry made until the issue is fully resolved Communicate quotations, advising the most appropriate information in terms of price and cover to meet the customers needs Respond to enquiries from customers received by email/phone ensuring that all information required by customers is obtained and communicated in a timely manner Maintain the system for raising renewals and ensuring they are actioned before the renewal date Telephone account management and the ability to build strong customer relationships Maintain a high level of product knowledge by keeping up to date with product developments Maintain a high-level understanding of our customers Accounting/CPA and Payroll/HCM business models, as the context for their use of our products and services Provide proactive coordination with internal stakeholders, and proactive customer communications and tracking of customer activities Preferred candidate profile The ideal candidate should have prior experience in Renewals process. Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation. 5 days working (Mon - Fri) Candidate should be interested to work from Chennai Office (Nungambakkam) One Way cab (Drop) Facility will be provided for female employees only

Hi Everyone, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Marketing Operations Associate (Marketo Certified). Candidate must have Marketo Expert Certificate. 📍 Location: Nungambakkam, Chennai 🕒 Shift: UK Shift (2 PM 11 PM) 📅 Work Days: Monday to Friday We are seeking skilled and detail-oriented professionals with 2-5 years of experience Marketing Automation with Marketo. Salary: Best in the industry Web Link : https://www.iris.co.uk/ LinkedIN : https://www.linkedin.com/company/iris-outsourcing-and-global-product-development-centre/posts/?feedView=all Key Responsibilities: Advising the sector marketing team on the best approach to structure, build and implement campaigns, from initial design through to reporting campaigns outcomes - Building and executing campaigns in Marketo, including segmentation, testing and deployment, and continually evaluating these for improvements - Ensure campaigns are built in the right area of Marketo and that all relevant tags, scoring etc is applied - Quality assurance checks on marketing campaigns & programs. - Work with the internal teams to define KPIs and ensure alignment with our reporting structure - Understand and evaluate campaign metrics and distribute campaign performance to the marketing team - Plan and perform A/B testing to define and execute enhancements to productivity, conversion rates, programs/campaign ROI, and sales growth - Create recommendations to improve campaigns continuously - Serve as technical support for all Marketo and campaign issues - Contribute to Marketo best practice adding to the teams knowledge share Requirements: Experience: 2 - 5 years in Marketing Operations Education: Any Degree Skills: Strong verbal and written communication skills Software Expertise : Adobe Marketo (Certified) Willingness to work from the Chennai office (Nungambakkam) - Hybrid 2 Days a week working from office. Comfortable with UK Shift timing (2 PM 11 PM) Female candidates provided with one-way (drop) cab facility 💼 If you're passionate about Marketing automation excellence and looking to grow in a dynamic international environment, Share your resumes to sivaarun.m@iriskpo.in

🚨 We’re Hiring | Team Leader – Customer Renewals | Chennai 🚨 Take the next big step in your leadership journey with IRIS KPO Resourcing (I) Pvt Ltd! 📍 Location: IRIS KPO Resourcing, Pottipati Plaza, 5th Floor, Nungambakkam High Road, Chennai – 600034 Role Overview: We’re looking for an experienced professional to lead our Customer Renewals team. You will be responsible for driving performance, ensuring timely renewals, delivering top-notch customer service, and supporting team growth and development. Key Responsibilities: 🔹 Lead and motivate the Customer Renewals team to achieve performance targets 🔹 Ensure smooth handling of customer queries, quotations, and renewals 🔹 Monitor SLAs, workflow, and quality standards 🔹 Drive revenue growth through effective account management 🔹 Act as a point of escalation for complex customer issues 🔹 Collaborate with internal teams to streamline processes and enhance customer experience 🔹 Maintain strong product knowledge and a solid understanding of Accounting, CPA, and Payroll/HCM business models What We’re Looking For: ✅ Prior experience in handling Renewals process with leadership responsibilities ✅ Strong people management and communication skills ✅ Willing to work in UK Shift (2 PM – 11 PM) ✅ Any graduate with relevant team handling experience ✅ Must be open to working from our Chennai office (Nungambakkam) ✅ One-way drop facility provided for female employees ✅ 5-day work week (Monday to Friday) If interested, Please share your resumes to narmadha.n@iriskpo.in

As a Team Leader for Customer Renewals at IRIS KPO Resourcing (I) Pvt Ltd in Chennai, you will play a crucial role in leading our Customer Renewals team. Your responsibilities will include driving team performance, ensuring timely renewals, delivering excellent customer service, and fostering team growth and development. You will be tasked with leading and motivating the Customer Renewals team to achieve performance targets. Your role will involve ensuring smooth handling of customer queries, quotations, and renewals, while monitoring SLAs, workflow, and quality standards. Additionally, you will be responsible for driving revenue growth through effective account management and serving as a point of escalation for complex customer issues. To excel in this role, you should possess prior experience in handling Renewals processes along with leadership responsibilities. Strong people management and communication skills are essential. You should be willing to work in the UK Shift (2 PM - 11 PM) and hold a graduate degree with relevant team handling experience. The position requires you to be based in our Chennai office at Nungambakkam. We offer a one-way drop facility for female employees and follow a 5-day work week (Monday to Friday). If you are passionate about leading a team, ensuring customer satisfaction, and driving business growth, we encourage you to share your resumes with us at narmadha.n@iriskpo.in. Join us at IRIS KPO Resourcing and take the next big step in your leadership journey.,