Renewal Associate

Job Description

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Renewals Associate. We are seeking skilled and detail-oriented Renewals Specialists (Specialist in International Markets, Preferably US and UK Market) with 1-5 years of experience in Customer renewals. Job Responsibilities: As a Customer Renewals Associate, your day-to-day tasks will typically involve the following: Provide a focused and friendly service to all customers, providing quotations, and assisting with queries Maximize the revenue IRIS receives from each customer by ensuring excellent customer service whilst adhering to company policies Assume ownership of an enquiry made until the issue is fully resolved Communicate quotations, advising the most appropriate information in terms of price and cover to meet the customers needs Respond to enquiries from customers received by email/phone ensuring that all information required by customers is obtained and communicated in a timely manner Maintain the system for raising renewals and ensuring they are actioned before the renewal date Telephone account management and the ability to build strong customer relationships Maintain a high level of product knowledge by keeping up to date with product developments Maintain a high-level understanding of our customers Accounting/CPA and Payroll/HCM business models, as the context for their use of our products and services Provide proactive coordination with internal stakeholders, and proactive customer communications and tracking of customer activities Preferred candidate profile The ideal candidate should have prior experience in Renewals process. Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation. 5 days working (Mon - Fri) Candidate should be interested to work from Chennai Office (Nungambakkam) One Way cab (Drop) Facility will be provided for female employees only