Customer Renewals Team Lead

Team Leader – Customer Renewals

Take the next big step in your leadership journey with IRIS KPO Resourcing (I) Pvt Ltd!

Location:

Role Overview:

We’re looking for an experienced professional to lead our Customer Renewals team. You will be responsible for driving performance, ensuring timely renewals, delivering top-notch customer service, and supporting team growth and development.

Key Responsibilities:

🔹 Lead and motivate the Customer Renewals team to achieve performance targets

🔹 Ensure smooth handling of customer queries, quotations, and renewals

🔹 Monitor SLAs, workflow, and quality standards

🔹 Drive revenue growth through effective account management

🔹 Act as a point of escalation for complex customer issues

🔹 Collaborate with internal teams to streamline processes and enhance customer experience

🔹 Maintain strong product knowledge and a solid understanding of Accounting, CPA, and Payroll/HCM business models

What We’re Looking For:

✅ Prior experience in handling Renewals process with leadership responsibilities

✅ Strong people management and communication skills

✅ Willing to work in UK Shift (2 PM – 11 PM)

✅ Any graduate with relevant team handling experience

✅ Must be open to working from our Chennai office (Nungambakkam)

✅ One-way drop facility provided for female employees

✅ 5-day work week (Monday to Friday)

If interested, Please share your resumes to narmadha.n@iriskpo.in