GAC Operations_Analyst

Functional Responsibilities

• Single POC for business, prior to escalation
• Understanding Business Needs by engaging with stakeholders to understand their objectives, KPIs, and business challenges that need to be addressed.
• Should possess solid Excel and Tableau knowledge and good knowledge of Python, R etc., to ideate and drive efficiency projects.
• Should be updated with latest tools and technologies that can be used to drive process improvement projects
• Work with stakeholders to prioritize requirements based on business impact and feasibility.
• Develops and maintains documentation and procure sign-off from business on methodology, including user guides
• Manage project and program management and help monitor and track progress of projects and coordinate overall project management
• Critically evaluate information gathered from multiple sources and reconcile conflicts, and generate solutions based on data analysis and research.
• Work on large data sets and perform data analysis
• Own specific business functionality areas and become an expert resource in those areas both to the business and technology stakeholders
• Perform preliminary testing along with developers and QAs
• Engage with various team managers and senior managers to identify and implement problem-solving/continuous improvement opportunities. Supoprt on transformation initiatives and collaborate with leadership team.
  

Client / Stakeholder Management

• Proactive communication with various stakeholders
• Build rapport with stakeholders at operational touch points
• Should be seen as a value-adding team member
• 3 – 6 years work experience
• Prior relevant experience within operations / training functions of an organization would be an added advantage
• Diligent and high attention to detail
• Good oral and written communication skills
• Ability to take ownership and execute tasks independently; being resourceful and adept at trouble shooting
• Proficiency in Tableau, Power BI MS Excel and other Microsoft applications
• Positive attitude with qualities of a team player
• Experience with ETL/ELT pipeline development and data integration tools preferred
• Familiarity with data warehousing concepts and modern data architectures (e.g., Lakehouse, Data Mesh) an added advantage.
• Experience working with large-scale data processing