Fusion Risk Management & Salesforce

Job Title:

L2 Support Engineer – Fusion Risk Management & Salesforce

Location:

Gurugram (Preferred) / Bangalore

Experience:

8–11 years

Notice Period:

Maximum 60 days (in-flight candidates preferred)

Job Summary:

Level 2 (L2) production support

Key Responsibilities:

• Provide

  L2 support

  for Salesforce and Fusion Risk Management systems.
• Perform

  incident analysis, troubleshooting, and recovery

  for production issues.
• Support

  Fusion Risk Management

  modules:

  Operational Resilience, Business Community, Operational Risk Management

  .
• Maintain and administer

  Salesforce applications

  (Sales Cloud, Financial Services Cloud, Experience Cloud).
• Handle

  data imports/exports

  using Salesforce Data Loader.
• Work on

  integrations

  using APIs and ETL tools (e.g., Informatica IDMC).
• Identify IT operational risks and assist in

  risk mitigation

  and

  recovery planning

  .
• Document issues, solutions, and processes for continuous improvement.

Mandatory Skills:

• Hands-on experience with

  Salesforce

  (admin/dev experience preferred).
• Hands-on experience with

  Fusion Risk Management

  , including

  Operational Resilience, Business Community, Operational Risk Management

  .
• Strong knowledge of

  Salesforce Data Loader, API integrations, and ETL tools

  .
• Understanding of

  ITIL processes

  (Incident, Change, Problem Management).
• Excellent

  documentation, communication, and analytical skills

  .

Preferred Skills:

• Experience in

  Business Continuity, Crisis Management, or Technology Recovery

  .
• Certifications such as

  MBCI, ABCP, CFCP, CBCP

  .
• Salesforce

  Admin or Developer certification

  .

Work Hours:

• Primary: 3:30 PM – 12:00 AM IST
• Secondary: 1:30 PM – 10:00 PM IST