Fusion Risk Management & Salesforce

As an L2 Support Engineer at Fusion Risk Management & Salesforce, your role will involve providing Level 2 (L2) production support for Fusion Risk Management and Salesforce applications. You will be responsible for resolving incidents, maintaining system stability, supporting operational resilience, and contributing to process and system improvements. Key Responsibilities: - Provide L2 support for Salesforce and Fusion Risk Management systems. - Perform incident analysis, troubleshooting, and recovery for production issues. - Support Fusion Risk Management modules: Operational Resilience, Business Community, Operational Risk Management. - Maintain and administer Salesforce applications (Sales Cloud, Financial Services Cloud, Experience Cloud). - Handle data imports/exports using Salesforce Data Loader. - Work on integrations using APIs and ETL tools (e.g., Informatica IDMC). - Identify IT operational risks and assist in risk mitigation and recovery planning. - Document issues, solutions, and processes for continuous improvement. Qualifications Required: - Hands-on experience with Salesforce (admin/dev experience preferred). - Hands-on experience with Fusion Risk Management, including Operational Resilience, Business Community, Operational Risk Management. - Strong knowledge of Salesforce Data Loader, API integrations, and ETL tools. - Understanding of ITIL processes (Incident, Change, Problem Management). - Excellent documentation, communication, and analytical skills. In addition to the above, the primary work hours for this role are from 3:30 PM to 12:00 AM IST, with secondary hours from 1:30 PM to 10:00 PM IST.,