Job Description

We are looking for a detail-oriented and business-savvy Functional Support Analyst with expertise in Plant Maintenance (PM) and Project Systems (PS). This role is 80% functional, focusing on business process understanding, support issue tracking, and reporting, with 20% QA/test engineering responsibilities. The ideal candidate will work closely with end users, track and resolve support issues, and provide actionable insights through structured reporting. Key Responsibilities: Functional Support (Primary) Act as the primary liaison between business users and IT for Plant Maintenance and Project Systems modules. Understand and analyse end-to-end business processes related to asset maintenance, planning, execution, and project tracking. Provide day-to-day functional support, resolve issues, and escalate critical problems where needed. Maintain and track support tickets and issue logs using Excel, ticketing tools, or other systems. Prepare weekly/monthly support status reports with KPIs (e.g., ticket volume,resolution time, recurring issues). Gather and document business requirements for enhancements or process improvements. Support user training and documentation of standard operating procedures (SOPs) Testing/QA Responsibilities (Secondary) Assist in creating and executing test cases for changes, enhancements, or defect fixes. Participate in regression testing and User Acceptance Testing (UAT). Coordinate with QA and technical teams to ensure business scenarios are properly tested. Log defects and track them to closure. Required Skills and Qualifications: 3+ years of experience in a functional/business analyst role focused on Plant Maintenance and Projects. Strong understanding of end-to-end business processes in asset-intensive industries (e.g., manufacturing, utilities, construction). Hands-on experience with issue tracking using Excel, and the ability to generate insightful reports and dashboards. Excellent analytical, documentation, and communication skills. Ability to engage with stakeholders and translate functional needs into actionable items. Basic understanding of QA/testing principles. Preferred Qualifications: Experience with SAP PM/PS or similar ERP modules. Familiarity with ticketing systems (e.g., JIRA, ServiceNow) is a plus. ISTQB Foundation or equivalent QA certification (optional). Experience with Agile/Scrum delivery models. Reporting Line: Reports to: Functional Support Lead / Business Systems Manager Works closely with: Business Users, QA, IT Support, and Project Teams