1. Job Title : Functional Lead 2. Job Summary : Join our dynamic team as a Functional Lead where you will leverage your expertise in AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP to drive impactful customer experiences. With a hybrid work model and day shifts you will collaborate with cross-functional teams to optimize operations and enhance supply chain processes.
Your contributions will play a crucial role in advancing our companys mission and delivering value to our clients. 3. Experience : 3 - 4 years 4. Required Skills : Technical Skills: AEP Customer Journey Analytics AEP Adobe Journey Optimiser AEP RTCDP Domain Skills: 5.
Nice to have skills : Domain Skills: SUPPLY CHAIN & Operations Program Management 6. Technology : Content and Marketing 7. Shift : Day 8. Responsibilities : - Lead the implementation of AEP Customer Journey Analytics to enhance customer insights and drive data-driven decisions.
- Oversee the integration of AEP Adobe Journey Optimiser to streamline customer interactions and improve engagement. - Provide expertise in AEP RTCDP to ensure seamless data management and real-time customer data integration. - Collaborate with cross-functional teams to align customer journey strategies with business objectives. - Analyze customer data to identify trends and opportunities for optimization and growth.
- Develop and execute strategies to enhance supply chain operations and improve efficiency. - Utilize program management skills to coordinate and manage project timelines and deliverables. - Ensure compliance with industry standards and best practices in customer journey analytics. - Monitor and report on key performance indicators to track progress and identify areas for improvement.
- Facilitate workshops and training sessions to share knowledge and best practices with team members. - Support the development of innovative solutions to address complex business challenges. - Collaborate with stakeholders to gather requirements and translate them into actionable plans. - Drive continuous improvement initiatives to enhance customer satisfaction and operational excellence.
- Qualifications - Demonstrate proficiency in AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP. - Possess strong analytical skills to interpret data and derive actionable insights. - Exhibit excellent communication and collaboration skills to work effectively with diverse teams. - Have a background in supply chain and operations to support domain-specific initiatives.
- Show experience in program management to ensure successful project execution. 9. Job Location : Primary Location : INTNCHNA10(ITIND MEPZ (TBM) SDB 1 -4 SEZ) Alternate Location : NA NA Alternate Location 1 : NA NA 10. Job Type : Sr.
Associate - Projects [60PM00] 11. Demand Requires Travel? : No 12. Certifications Required : NA
