Functional Consultant (HCM Implementation)

About Darwinbox:

About the role:

Responsibilities:

• Lead and manage multiple HRMS implementations, ensuring timely and high-quality delivery.
• Mentor and support a team of Implementation Consultants.
• Collaborate with Sales and Pre-Sales for smooth post-sale knowledge transfer.
• Develop project plans, track milestones, and ensure adherence to timelines.
• Align stakeholders, including CXOs, to drive change management and adoption.
• Translate business requirements into product solutions, identifying gaps and enhancements.
• Conduct end-user training and provide ongoing support throughout the lifecycle.
• Guide clients through go-live and partner with Customer Experience teams for adoption.
• Track project ROI and measure success based on delivery quality, speed, and client satisfaction.
• Manage escalations and proactively resolve issues with clients and internal teams.
• Ensure smooth transition to Customer Success post-implementation.
• Manage financial milestones, including billing, before the project goes live.
• Identify upsell opportunities during delivery to drive growth.
  

Qualifications:

Required

• 5–9 years of experience in managing product implementation projects, ideally in HRMS or enterprise SaaS.
• Proven ability to lead teams and manage multiple client projects concurrently.
• Strong expertise in business process mapping, functional specifications, and change management.
• Excellent communication, presentation, and client relationship skills.
• Experience working with cross-functional teams across geographies.
  

Preferred

• Prior experience managing HRMS or HCM implementations.
• Strong analytical, documentation, and project management skills.
• Ability to thrive in fast-paced, ambiguous environments with structured execution.
• Demonstrated ability to identify upsell opportunities during delivery.