Functional Consultant

Job Description

A Functional Consultant is responsible for helping clients better understand company software that the customer has purchased and how to use it efficiently. You will: Understand the entire e-commerce business of Customers Educate and train new customers on OMS Solution Part. Need to ensure smooth and faster on-boarding for new customers.. Ensure maximum feature adoption with practical learning Daily/weekly reporting of the training status to the reporting manager. Respond to Customers on timely manner. Maintain detailed documentation and updating tickets for all incoming support requests in real-time. Work as a team member to collaboratively resolve client requests and technical issues, partners and vendors. Participate in group discussions, meetings, work teams, and company staff meetings and events. Essential Skills : Have a clear, professional, and informative communication style. Good customer service skills. Candidate should have a B. Tech/ MBA/ BBA/ BSC Any Graduate. Excellent verbal and written communication skills Remote Support Analyst. Must make the customer feel like their concerns are being appropriately addressed either on the phone or in email; and must be able to communicate details of the problem and the initial troubleshooting steps effectively to the next level of support. Ability to work proactively and collaboratively with the entire team. Desirable Requirements: Understanding about E-Commerce Domain Business needs is a MUST. Experience in OMS Implementation is essential. General working knowledge of retail/ ERP systems. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon related sporting events Quarterly Coffee with CEO and more