Front Office Specialist

Role Overview As a Guest Service Associate - Front Office at Lemon Tree Hotels, your main responsibility will be to provide exceptional customer service and ensure smooth operations at the front desk in Bardez. This full-time role involves managing receptionist duties, answering phone calls, assisting with guest check-ins and check-outs, and addressing guest inquiries and concerns on a daily basis. Key Responsibilities - Provide exceptional customer service to all guests - Manage receptionist duties effectively - Answer phone calls and respond to inquiries promptly - Assist with guest check-ins and check-outs efficiently - Address guest inquiries and concerns in a professional manner Qualifications Required - Excellent Customer Service and Receptionist Duties skills - Proficiency in Phone Etiquette - Strong Communication abilities - Ability to handle guest inquiries and concerns promptly - Previous experience in a front office or administrative role is preferred - Flexibility to work in shifts, including weekends and holidays - Bachelor's degree in Hospitality Management or related field is a plus,