Front Office Specialist

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Job brief

A front desk manager/executive/associate shall be responsible for management of the company's backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.

Key responsibilities

1. Understanding of the hospitality/hotel industry with extensive work experience
2. Understanding of the company's vision, business expansion plans, operational standards, etc.
3. Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
4. Understanding hotel pre-launch phase, day to day operations, etc.
5. Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
6. Supervising various functions and human resources (blue/white collar)
7. Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
8. Handling & resolving escalations and grievances
9. Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
10. Coordinating with other departments within the company to help resolve issues

Qualifications

1. Hospitality graduate/post-graduate or diploma in hospitality
2. Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
3. Extensive operational knowledge of hotel operations
4. Outstanding communication, interpersonal & time-management skills
5. Flexible to relocate anywhere in northern India
6. High attention to detail