Front Office Specialist

Company Description

Focus Diagnostics is a NABL-accredited diagnostic center dedicated to providing accurate, reliable, and timely diagnostic services for preventive health check-ups, advanced pathology, radiology imaging, and wellness packages. Using advanced technology and a team of experienced pathologists and radiologists, the center emphasizes precision, early detection, and proactive health monitoring. With multiple branches, Focus Diagnostics offers personalized services, including digital reports, home sample collections, and swift turnaround times to ensure accessible and reliable healthcare. Serving thousands of satisfied customers, the organization is committed to empowering healthier lives through patient-centric solutions.

Role Description

We are seeking a full-time Front Office Specialist for our Hyderabad location. As an on-site team member, you will be responsible for handling day-to-day front office operations, including managing appointment scheduling, welcoming patients, providing exceptional customer service, and performing receptionist duties. You will ensure the smooth functioning of administrative tasks to enhance the overall patient experience and maintain a professional and friendly environment.

Qualifications

• Strong customer service and communication skills, with a focus on creating a welcoming environment for patients
• Proficiency in phone etiquette and appointment scheduling to manage patient inquiries and appointments efficiently
• Experience in receptionist duties, including managing front desk operations and providing general office support
• Organizational and multitasking skills to manage daily administrative tasks in a fast-paced healthcare environment
• Basic proficiency in computer applications and familiarity with healthcare systems is a plus
• A high school diploma or equivalent is required; additional certifications in administration or customer service are an advantage