Front Office Receptionist - Guwahati

Job Title: Front Office Executive – Operations

Department: Operations
Reporting To: Regional Operations Manager
Job Type: Full-Time
Location: Shop No 1, Sacred Heart Mansion, GNB Rd, Krishna Nagar, Chandmari, Guwahati, Assam 781003

Job Summary

We are looking for a Front Office Executive (Operations) to support the day-to-day administrative and operational activities of the showroom. This role focuses on showroom operations, presentation, inventory coordination, documentation, and internal team support to ensure a seamless customer experience.

Note: This is a non-sales role.

Key Responsibilities:

Showroom Operations

• Support daily administrative and operational activities of the showroom
• Ensure smooth opening and closing of the showroom as per company guidelines
• Follow company policies, SOPs, and operational standards

Inventory & Housekeeping Management

• Monitor stationery and housekeeping inventory
• Ensure demo lifts, samples, and displays are well maintained and functional

Showroom Presentation

• Maintain cleanliness, organization, and visual appeal of the showroom
• Ensure displays and samples meet brand and merchandising standards

Customer Service Support

• Assist internal sales teams by handling walk-in coordination and basic customer queries
• Ensure a welcoming and professional front-desk experience
• Escalate and resolve operational issues promptly

Documentation & Reporting

• Maintain records of walk-ins, inventory, and maintenance logs
• Prepare and submit regular operational and maintenance reports

Maintenance & Facilities

• Coordinate with vendors and maintenance teams for repairs and upkeep
• Handle basic troubleshooting of showroom equipment and fixtures

Compliance & Safety

• Ensure adherence to safety, hygiene, and compliance standards
• Conduct routine safety checks and report hazards immediately

Qualifications

• Bachelor’s Degree

Experience

• 0–2 years of experience
• Freshers are welcome if they possess good communication and grooming skills
• Experience in retail, hospitality, front office, or customer-facing roles is an added advantage

Key Skills

• Strong verbal communication skills (English + regional language)
• Customer service mindset
• Good interpersonal and coordination skills
• Basic computer knowledge (MS Office, email)
• Ability to multitask and manage administrative responsibilities

Grooming & Personality

• Neat, presentable appearance
• Polite, professional, and customer-friendly attitude
• Ability to remain calm under pressure

Job Type: Full-time

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person