Front Office Receptionist

Guest Handling & Check-In/Out

• Warmly welcome all guests on arrival, ensuring smooth and efficient check-in/check-out using HotSoft PMS.
• Accurately enter guest details, verify ID proof, and assign rooms as per reservation or availability.
• Provide room keys and explain resort facilities, amenities, and policies.

Reservation & Booking Management

• Handle direct reservations (walk-in/phone/email) and enter/update them in HotSoft.
• Coordinate with the Sales & Marketing team for blocked/group bookings.
• Modify or cancel bookings based on guest requests or availability.
• Manage overbooking situations effectively Communication & Coordination
• Attend calls courteously – handle inquiries, route calls, and take messages if needed.
• Liaise with housekeeping and maintenance for room readiness and guest requests.
• Coordinate with the restaurant/F&B for guest preferences or special arrangements

• HotSoft Software Specific Tasks
• Daily opening and closing of front office cashier shifts using HotSoft.
• Post charges: minibar, laundry, extra beds, etc.
• Generate guest folios, invoices, and receipts.
• Handle advance payments, settlements, refunds, and cancellations.
• Monitor room status dashboard (clean, dirty, out of service).
• Run night audit/end-of-day reports as per manager instructions.

Cashiering & Billing

• Handle guest payments via cash/card/UPI and record accurately.
• Maintain cash float and balance the cash register at the end of the shift.
• Assist guests with queries regarding billing and folios.

Administrative Duties

• Maintain visitor records, registration cards, and necessary documentation.
• Maintain front desk cleanliness and stock of stationery/forms.
• Assist in daily reporting to the Front Office Manager or Operations Manager.

Guest Service & Complaint Handling

• Act as the first point of contact for guest concerns or requests.
• Provide local information and concierge services if required.
• Escalate unresolved complaints to the Operations Manager promptly.

Job Types: Full-time, Permanent

Pay: ₹11,000.00 - ₹13,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Work Location: In person