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Front office

QTONET PRIVATE LIMITED

0 years

1 - 2 Lacs

Yerwada, Pune, Maharashtra

Posted:2 weeks ago| Platform: SimplyHired logo

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Skills Required

Customer service Administrative experience Organizational skills Front desk Typing In-person Phone etiquette Communication skills Office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a professional and guest-oriented Front Office Executive with working knowledge of IDS (Hotel Property Management System). The candidate will play a key role in delivering an exceptional guest experience by managing front desk operations, including check-ins, check-outs, reservations, and guest queries.

Key Responsibilities:

Welcome and check in guests in a courteous and efficient manner.
Handle guest check-out professionally and accurately.
Use IDS software to manage reservations, room assignments, guest profiles, and billing.
Ensure a smooth and efficient operation at the front desk.
Respond to guest inquiries, complaints, and feedback in a prompt and professional manner.
Coordinate with housekeeping and maintenance to ensure room readiness.
Manage walk-in guests and upsell rooms when necessary.
Maintain front desk records, reports, and daily cashiering tasks.
Assist with night audit procedures if assigned.
Maintain a clean, organized, and professional reception area at all times.

Qualifications & Skills:

Experience in a front office/reception role in the hospitality industry.
Hands-on experience with IDS is mandatory.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to multitask, prioritize, and handle guest concerns calmly and efficiently.
Knowledge of front desk procedures and standard hotel practices.
Willingness to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Food provided

Schedule:

Morning shift
Rotational shift

Supplemental Pay:

Performance bonus
Yearly bonus

Work Location: In person

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