Front Office Operator

Front Office Operator Ref:VN407 Hyderabad India

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

In this role, you will enhance the client and visitor experience by providing professional and courteous reception, hospitality services, and room booking support.

Main Job responsibilities will include:

• Welcome all visitors at reception and create a positive impression of the company through a friendly, and helpful approach.
• Issue visitor badges, ensuring names and details are accurately entered into the electronic visitor passbook system.
• Contact the host or appropriate staff member upon visitor arrival; follow procedures to reach relevant departments if the host is unavailable.
• Issue access passes as required.
• Receive deliveries and ensure they are forwarded to the correct staff members.
• Book taxis and executive cars for client internal and former staff upon request.
• Maintain a neat and tidy reception area.
• Act as an information source for general staff and visitor inquiries.
• Book meeting rooms within the client office.
• Maintain a professional appearance at all times, wearing formal attire in line with service standards.
• Represent client consistently and proactively handle ad hoc client requests beyond the standard scope of service.
• Answer telephone calls professionally and promptly.
• Provide high-level customer service in all interactions.
• Ensure customer inquiries are handled in accordance with service standards and within agreed response times.
• Regularly update the visitor management application, ensuring all entries are current and accurate.
• Contribute proactively to maintaining ISO14001 accreditation.
• Provide cover during the absence of other Front of House staff.
• Assist in compiling data for monthly reports and KPI metrics.
• Perform other duties as required, in line with the scope and function of the role.
• Deliver customer-focused service and foster positive relationships with clients and colleagues.
• Demonstrate attention to detail and ownership of responsibilities.
• Take a proactive and positive approach to all assigned tasks.
• Promote teamwork within Macro and the supply partner team.
• Establish and maintain good working relationships with Macro and client staff.
• Coordinate with the Facilities team for event management.
• Issue SEZ and in-house ID cards to new joiners.
• Assist HR with new joiner formalities.
• Process vendor invoices for payment.
• Assist with booking restricted conference rooms for employees.
• Manage SEZ entry clearance for foreign visitors.
• Arrange logistics for foreign visitors.

About You

The ideal candidate will have:

• Previous experience in a similar role.
• Excellent communication skills.
• Strong time management abilities and the capacity to handle conflicting priorities.
• Polished and professional appearance.
• Strong commitment to delivering exemplary, ‘best-in-class’ customer service.
• Effective problem-solving skills and sound decision-making ability.
• Ability to build rapport and maintain strong working relationships to foster a supportive work environment.
• Computer literate, with proficiency in standard word processing and spreadsheet software.
• Positive and proactive approach to problem solving and teamwork.
• Familiarity with telephony and meeting room booking platforms.
• Flexibility in shift patterns to cover ad hoc absences due to sickness or leave.
• Good standard of general education.

Diversity Statement

We want to create a workplace where everyone feels safe to bring theirwhole selvesto work. We recognise that every individual has different needs.This is Meis Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.