Front Office Manager

Job Summary

The Front Office Manager is responsible for managing the daily operations of the front office department, ensuring exceptional guest service, efficient room management, and smooth coordination with other departments. The role focuses on guest satisfaction, team leadership, and operational excellence.

Key Responsibilities

• Manage and supervise front office staff including reception, guest service associates, bell desk, and concierge.
• Ensure smooth check-in and check-out procedures in line with hotel standards.
• Handle guest complaints and resolve issues professionally to ensure guest satisfaction.
• Maintain high standards of customer service and hospitality.
• Monitor room availability, occupancy, and coordination with housekeeping.
• Ensure accurate billing, cash handling, and night audit processes.
• Train, schedule, and evaluate front office staff performance.
• Ensure compliance with hotel policies, safety standards, and statutory requirements.
• Prepare daily, weekly, and monthly operational reports.
• Coordinate with sales, housekeeping, and maintenance departments.
• Manage VIP arrivals, group bookings, and special guest requirements.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Problem-solving and decision-making skills.
• Customer-focused attitude.
• Knowledge of PMS (Property Management Systems).
• Ability to work under pressure and handle multiple tasks.

Qualifications & Experience

• Bachelor’s degree or Diploma in Hotel Management or Hospitality.
• 3–7 years of experience in hotel front office operations.
• Prior supervisory or managerial experience preferred.
• Knowledge of hotel software and Microsoft Office.

Work Environment

• Rotational shifts including weekends and holidays.
• Fast-paced hospitality environment.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,627.38 per month

Work Location: In person