Front Office Manager

job responsibilities for a Front Office Manager in bullet points:

• Oversee daily operations of the front desk, reception, reservations, and guest services.
• Supervise, train, and schedule front office staff to maintain service standards.
• Ensure smooth check-in and check-out process for guests.
• Handle guest complaints, requests, and feedback promptly and professionally.
• Maintain records of room availability, reservations, and guest accounts.
• Coordinate with housekeeping, F&B, and other departments for seamless guest service.
• Monitor and ensure compliance with hotel policies, procedures, and SOPs.
• Manage cash handling, billing, and financial transactions at the front desk.
• Prepare daily, weekly, and monthly front office reports for management.
• Ensure high standards of guest satisfaction, hospitality, and personalized service.
• Implement upselling techniques to maximize room revenue and occupancy.
• Conduct performance evaluations and training to improve team efficiency.
• Ensure the front desk area is always presentable, well-maintained, and welcoming.
• Manage online and offline room bookings, cancellations, and modifications.
• Stay updated with industry trends and competitor practices to enhance service quality.

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Language:

• English (Preferred)