Front Office Manager

Job Title: Front Office Manager

qualification : Diploma in hospitality management

Job Summary:

As a Front Office Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the front desk and reception area. This position requires strong organizational, leadership, and interpersonal skills to manage a team of front office staff and provide excellent customer service to guests and visitors. You will be responsible for overseeing daily operations, coordinating with various departments, and maintaining a welcoming and professional atmosphere in the front office.

Key Responsibilities:

Team Leadership:

Supervise and lead the front office team, including receptionists, administrative assistants, and other support staff.

Provide training, guidance, and performance feedback to ensure a high level of professionalism and customer service.

Guest Services:

Ensure a positive and welcoming experience for guests, visitors, and clients.

Handle guest inquiries, requests, and concerns promptly and effectively.

Coordinate special requests and accommodations to meet guest expectations.

Administrative Tasks:

Manage and oversee daily administrative tasks, including handling phone calls, emails, and mail.

Maintain organized and efficient front office procedures and systems.

Prepare and update relevant documentation, such as guest lists and room assignments.

Communication:

Act as a liaison between front office staff and other departments within the organization.

Foster clear communication channels to ensure information is shared effectively.

Reservation Management:

Monitor and manage room reservations, ensuring accuracy and adherence to policies.

Collaborate with the reservations team to optimize room occupancy and revenue.

Problem Resolution:

Address and resolve guest concerns or issues in a timely and professional manner.

Collaborate with other departments to ensure prompt resolution of challenges.

Budget Oversight:

Assist in the development and management of the front office budget.

Monitor and control expenses to meet financial objectives.

Technology Utilization:

Proficiently use front office software and systems for check-ins, check-outs, and reservation management.

Stay updated on industry trends and technological advancements relevant to front office operations.

Compliance:

Ensure compliance with relevant policies, regulations, and industry standards.

Implement and enforce safety and security measures.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

Proven experience in a front office or similar managerial role.

Strong leadership, communication, and interpersonal skills.

Excellent organizational and multitasking abilities.

Proficiency in relevant software and technology.

Customer-focused with a commitment to delivering exceptional service.

Ability to work under pressure and handle challenging situations diplomatically.

The Front Office Manager plays a crucial role in creating a positive first impression for guests and maintaining efficient administrative processes within an organization. This position requires a dynamic individual with a customer-centric mindset and the ability to lead a team effectively.

Salary- 12k-25k

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Education:

• Diploma (Preferred)

Work Location: In person