Front Office Manager

A Front Office Manager oversees the daily operations of the front desk and guest services, ensuring a positive experience for all guests. This role involves managing staff, handling guest inquiries and complaints, and coordinating with other departments. Key responsibilities include scheduling shifts, training employees, maintaining a tidy front desk area, and managing budgets. Strong leadership, communication, and problem-solving skills are essential for success in this position. Key Responsibilities:

• Staff Management:Supervising, training, and scheduling front office staff (e.g., receptionists, concierge).
• Guest Services:Handling guest inquiries, complaints, and requests, ensuring a positive guest experience from check-in to check-out.
• Operational Efficiency:Managing daily front desk operations, including check-in/check-out procedures, room assignments, and reservation management.
• Financial Management:Managing the front office budget, handling cash and credit card transactions, and potentially overseeing revenue management.
• Communication & Coordination:Liaising with other departments (e.g., housekeeping, maintenance) to ensure seamless service delivery and resolving guest issues.
• Inventory Management:Monitoring and ordering necessary supplies for the front desk area.
• Policy & Procedure Implementation:Ensuring adherence to hotel policies and procedures, and potentially contributing to policy development.
• Reporting & Analysis:Preparing reports on guest feedback, bookings, and other relevant metrics.
• Problem Solving:Addressing and resolving guest issues and complaints effectively and efficiently.

Required Skills:

• Leadership:Ability to motivate and guide a team, delegate tasks, and ensure high service standards.
• Communication:Excellent verbal and written communication skills for interacting with guests and staff.
• Problem-Solving:Ability to identify and resolve issues quickly and effectively.
• Organizational:Strong ability to manage multiple tasks, prioritize effectively, and maintain a well-organized front desk area.
• Customer Service:A passion for providing excellent service and exceeding guest expectations.
• Hospitality Experience:Prior experience in a customer service or hospitality role is highly desirable.
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Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person

Speak with the employer
+91 9500419513Expected Start Date: 01/08/2025