FRONT OFFICE MANAGER

Job Title: Front Office Manager
Location: Vytilla, Ernakulam (New 4-Star Property)
Company: Reputed Hotel & Resort Group
Category: Full-time
Gender Preference: Female candidates only
Experience Required: Minimum 1 year in a 3-star or above hotel
Salary: ₹20,000 – ₹30,000 per month (with increment potential based on performance)
Benefits: Food and accommodation provided
Shift: Flexible timing based on hotel operations

About the Role

We are seeking a professional and experienced Front Office Manager for our upcoming 4-star property in Vytilla, Ernakulam. The ideal candidate will be a female hospitality professional with a strong front office background and the ability to supervise the housekeeping department. This is an exciting opportunity for someone looking to advance both professionally and personally in a reputed and growing hotel group.

Key Responsibilities

Front Office Operations:

• Manage day-to-day front office functions including guest check-in/check-out, reservations, and billing
• Lead and supervise front office staff to maintain service excellence and guest satisfaction
• Handle VIP guests, escalated issues, and special requests
• Ensure smooth and efficient communication with all internal departments

Housekeeping Supervision:

• Coordinate with the housekeeping team to maintain cleanliness and readiness of rooms and public areas
• Monitor housekeeping schedules, quality standards, and guest feedback related to cleanliness
• Conduct regular inspections of rooms and facilities

Guest Relations & Service Quality:

• Maintain a professional and welcoming front office environment
• Resolve guest complaints promptly and efficiently
• Ensure guests receive timely and courteous service throughout their stay

Administrative & Training Duties:

• Maintain accurate records, occupancy reports, and billing documentation
• Use Property Management System (PMS) effectively to manage bookings and reporting
• Assist in training and development of front office and housekeeping staff
• Ensure adherence to hotel SOPs and service protocols

Candidate Profile

• Minimum 1 year of experience in a front office or supervisory role in a 3-star or above hotel
• Female candidates only, with strong leadership and multitasking skills
• Prior exposure to housekeeping coordination is an advantage
• Good communication skills in English and Malayalam; Hindi is a plus
• Professional grooming, guest-first mindset, and the ability to handle pressure
• Computer proficiency, especially with hotel PMS software and MS Office
• Willing to work in rotational or flexible shifts

Why Join Us?

• Be part of a new, professionally managed 4-star hotel project
• Strong career growth opportunities within the hotel group
• Supportive work environment with a focus on staff development
• Competitive salary with performance-based increments
• Accommodation and food included

How to Apply:
Interested and qualified candidates may send their resume or contact directly.

Contact: +91 8592931555

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8592931555Expected Start Date: 15/07/2025