ARCTIC HOTELS

Job Title : Front Office Manager Location : Vytilla, Ernakulam (New 4-Star Property) Company : Reputed Hotel & Resort Group Category : Full-time Gender Preference : Female candidates only Experience Required : Minimum 1 year in a 3-star or above hotel Salary : ₹20,000 – ₹30,000 per month (with increment potential based on performance) Benefits : Food and accommodation provided Shift : Flexible timing based on hotel operations About the Role We are seeking a professional and experienced Front Office Manager for our upcoming 4-star property in Vytilla, Ernakulam. The ideal candidate will be a female hospitality professional with a strong front office background and the ability to supervise the housekeeping department . This is an exciting opportunity for someone looking to advance both professionally and personally in a reputed and growing hotel group. Key Responsibilities Front Office Operations : Manage day-to-day front office functions including guest check-in/check-out, reservations, and billing Lead and supervise front office staff to maintain service excellence and guest satisfaction Handle VIP guests, escalated issues, and special requests Ensure smooth and efficient communication with all internal departments Housekeeping Supervision : Coordinate with the housekeeping team to maintain cleanliness and readiness of rooms and public areas Monitor housekeeping schedules, quality standards, and guest feedback related to cleanliness Conduct regular inspections of rooms and facilities Guest Relations & Service Quality : Maintain a professional and welcoming front office environment Resolve guest complaints promptly and efficiently Ensure guests receive timely and courteous service throughout their stay Administrative & Training Duties : Maintain accurate records, occupancy reports, and billing documentation Use Property Management System (PMS) effectively to manage bookings and reporting Assist in training and development of front office and housekeeping staff Ensure adherence to hotel SOPs and service protocols Candidate Profile Minimum 1 year of experience in a front office or supervisory role in a 3-star or above hotel Female candidates only, with strong leadership and multitasking skills Prior exposure to housekeeping coordination is an advantage Good communication skills in English and Malayalam ; Hindi is a plus Professional grooming, guest-first mindset, and the ability to handle pressure Computer proficiency, especially with hotel PMS software and MS Office Willing to work in rotational or flexible shifts Why Join Us? Be part of a new, professionally managed 4-star hotel project Strong career growth opportunities within the hotel group Supportive work environment with a focus on staff development Competitive salary with performance-based increments Accommodation and food included How to Apply : Interested and qualified candidates may send their resume or contact directly. Contact : +91 8592931555 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Food provided Paid sick time Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 8592931555 Expected Start Date: 15/07/2025