Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef de Partie is responsible to supervise the assigned station / section of the outlet kitchen, in order to prepare a consistent, high quality product and ensure courteous, professional, efficient and flexible service that supports the outlet’s operating concept and Hyatt International standards. Qualifications Minimum 2 years work experience as Chef de Partie or 3-4 years as Demi Chef de Partie in a hotel or large restaurant with good standards; preferably with experience in luxury international brands. Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.
Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Sous Chef is responsible to assist the Head Chef in managing his / her assigned kitchen operation as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Kitchen operation and administration. Qualifications Minimum 2 years work experience as Sous Chef or 4 years as Chef de Partie in a hotel or large restaurant with good standards; preferably with experience in luxury international brands. Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.
Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Guest Service Centre is responsible to contribute to the smooth and efficient running of the Guest Service Centre within the Rooms Division and for facilitating efficient communications for both guests and staff both within the hotel and for external communications. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations / Energetic and passionate individuals who are interested in making a career in hospitality are also welcome to apply. Good customer service, communications and interpersonal skills are a must. Knowledge of operating switchboard consoles, paging system, and other associated computer equipment would be an added advantage.
Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader Materials is responsible to assist the Materials Manager in the planning and procurement of material, including vendor development and administration of contracted services in accordance with the hotel policy and procedures. Qualifications Ideally with a university degree or diploma in Finance or Hospitality/Tourism management. Minimum 2 years work experience as Asst. Manager in Materials or Purchasing, or as Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.
Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 -2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.
Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Commis Chef is responsible to prepare a consistent, high quality food product and ensure courteous, professional, efficient and flexible service that supports the outlet’s operating concept and Hyatt International standards. Qualifications 1 year work experience as Commis Chef or 2 years as Apprentice in a hotel or restaurant with good standards / Basic Culinary skills / good hygiene knowledge
Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Associate is responsible to assist the Experience Manager in planning, organizing and monitoring all recreational activities of the resort, in close relation with the operational departments of the property. Qualifications Ideally with a certificate or diploma in Leisure management or Hospitality/Tourism management. Minimum 2 years work experience as Activities Coordinator. Good problem solving, administrative and interpersonal skills are a must.
Summary Main Duties Administration § Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. § Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. § Establishes an efficient trace file to ensure that all business booked is properly tracked. § Submits Sales report to Director of Sales in a timely manner. § Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. § Knowledge of GOA Market along with an experience of Corporates, Travel & Trade segments based out of Mumbai. Customer Service § Entertains and conducts hotel inspections to clients whenever required. § Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. § Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. § Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. § Maintains positive guest and colleague interactions with good working relationships. Financial § Achieves the monthly and annual personal target contributing to the Sales revenue. § Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing § Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. § Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. § Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Operational § Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. § Carefully plans Sales Calls into defined objectives. § Maintains a detailed knowledge of Hotel facilities, features and services. § Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. § Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales. § Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. § Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. § Meets and greets VIP guests upon arrival/departure. § Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. § Entertains and conducts hotel inspections to relevant representatives/delegates whenever required. § Establishes strong contacts to source for information in regard to planned and up coming functions/ events. § Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. § Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. § Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. Personnel § Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. § Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. § Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. § Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals. § Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. § Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § Supports the implementation of changes as a result of the Employee Opinion Survey. Other Duties § Attends and contributes to all training sessions and meetings as required. § Is knowledgeable in statutory legislation in employee and industrial relations. § Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. § Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines. § Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. § Ensures high standards of personal presentation and grooming. § Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel. § Carry out any other reasonable duties and responsibilities as assigned. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Sales Manager or Sales Executive. Good problem solving, administrative and interpersonal skills are a must.
Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Human Resources Manager is responsible to ensure the smooth and efficient running of the Personnel Department in the Human Resources Division, assisting the General Manager with the implementation of Hyatt's People Philosophy throughout the hotel, prior work experience in Goa will be an added advantage. Qualifications Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management. Minimum 2 years work experience as Human Resources Manager or Personnel Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.
Summary Main Duties Administration § Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. § Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. § Establishes an efficient trace file to ensure that all business booked is properly tracked. § Submits Sales report to Director of Sales in a timely manner. § Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. § Knowledge of GOA Market along with an experience of Corporates, Travel & Trade segments based out of Delhi. Customer Service § Entertains and conducts hotel inspections to clients whenever required. § Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. § Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. § Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. § Maintains positive guest and colleague interactions with good working relationships. Financial § Achieves the monthly and annual personal target contributing to the Sales revenue. § Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing § Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. § Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. § Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Operational § Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. § Carefully plans Sales Calls into defined objectives. § Maintains a detailed knowledge of Hotel facilities, features and services. § Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. § Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales. § Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. § Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. § Meets and greets VIP guests upon arrival/departure. § Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. § Entertains and conducts hotel inspections to relevant representatives/delegates whenever required. § Establishes strong contacts to source for information in regard to planned and up coming functions/ events. § Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. § Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. § Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. Personnel § Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. § Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. § Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. § Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals. § Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. § Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § Supports the implementation of changes as a result of the Employee Opinion Survey. Other Duties § Attends and contributes to all training sessions and meetings as required. § Is knowledgeable in statutory legislation in employee and industrial relations. § Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. § Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines. § Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. § Ensures high standards of personal presentation and grooming. § Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel. § Carry out any other reasonable duties and responsibilities as assigned. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Sales Manager or Sales Executive. Good problem solving, administrative and interpersonal skills are a must.
Summary Main Duties Administration § Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. § Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. § Establishes an efficient trace file to ensure that all business booked is properly tracked. § Submits Sales report to Director of Sales in a timely manner. § Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. § Knowledge of GOA Market along with an experience of Corporates, Travel & Trade segments based out of Delhi. Customer Service § Entertains and conducts hotel inspections to clients whenever required. § Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. § Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. § Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. § Maintains positive guest and colleague interactions with good working relationships. Financial § Achieves the monthly and annual personal target contributing to the Sales revenue. § Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing § Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. § Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. § Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Operational § Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. § Carefully plans Sales Calls into defined objectives. § Maintains a detailed knowledge of Hotel facilities, features and services. § Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. § Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales. § Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. § Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. § Meets and greets VIP guests upon arrival/departure. § Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. § Entertains and conducts hotel inspections to relevant representatives/delegates whenever required. § Establishes strong contacts to source for information in regard to planned and up coming functions/ events. § Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. § Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. § Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. Personnel § Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. § Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. § Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. § Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals. § Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. § Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § Supports the implementation of changes as a result of the Employee Opinion Survey. Other Duties § Attends and contributes to all training sessions and meetings as required. § Is knowledgeable in statutory legislation in employee and industrial relations. § Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. § Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines. § Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. § Ensures high standards of personal presentation and grooming. § Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel. § Carry out any other reasonable duties and responsibilities as assigned. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Sales Manager or Sales Executive. Good problem solving, administrative and interpersonal skills are a must.
Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Rooms Division Manager assists the General Manager in ensuring the smooth and efficient running of all operational aspects of the Rooms Division and in ensuring that the various departments are run according to the standards set for the brand in general and the hotel specifically. Qualifications Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Rooms Division Manager or Front Office / Housekeeping Manager. Good problem solving, administrative and interpersonal skills are a must.
Summary Main Duties Administration § Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. § Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. § Establishes an efficient trace file to ensure that all business booked is properly tracked. § Submits Sales report to Director of Sales in a timely manner. § Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. § Knowledge of GOA Market along with an experience of Corporates, Travel & Trade segments based out of Mumbai. Customer Service § Entertains and conducts hotel inspections to clients whenever required. § Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. § Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. § Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. § Maintains positive guest and colleague interactions with good working relationships. Financial § Achieves the monthly and annual personal target contributing to the Sales revenue. § Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing § Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. § Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. § Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Operational § Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. § Carefully plans Sales Calls into defined objectives. § Maintains a detailed knowledge of Hotel facilities, features and services. § Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. § Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales. § Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. § Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. § Meets and greets VIP guests upon arrival/departure. § Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. § Entertains and conducts hotel inspections to relevant representatives/delegates whenever required. § Establishes strong contacts to source for information in regard to planned and up coming functions/ events. § Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. § Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. § Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. Personnel § Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. § Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. § Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. § Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals. § Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. § Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § Supports the implementation of changes as a result of the Employee Opinion Survey. Other Duties § Attends and contributes to all training sessions and meetings as required. § Is knowledgeable in statutory legislation in employee and industrial relations. § Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. § Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines. § Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. § Ensures high standards of personal presentation and grooming. § Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel. § Carry out any other reasonable duties and responsibilities as assigned. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Sales Manager or Sales Executive. Good problem solving, administrative and interpersonal skills are a must.
Summary Main Duties Administration § Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. § Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. § Establishes an efficient trace file to ensure that all business booked is properly tracked. § Submits Sales report to Director of Sales in a timely manner. § Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. § Knowledge of GOA Market along with an experience of Corporates, Travel & Trade segments based out of Mumbai. Customer Service § Entertains and conducts hotel inspections to clients whenever required. § Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. § Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. § Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. § Maintains positive guest and colleague interactions with good working relationships. Financial § Achieves the monthly and annual personal target contributing to the Sales revenue. § Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing § Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. § Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. § Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Operational § Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. § Carefully plans Sales Calls into defined objectives. § Maintains a detailed knowledge of Hotel facilities, features and services. § Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. § Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales. § Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. § Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. § Meets and greets VIP guests upon arrival/departure. § Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. § Entertains and conducts hotel inspections to relevant representatives/delegates whenever required. § Establishes strong contacts to source for information in regard to planned and up coming functions/ events. § Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. § Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. § Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. Personnel § Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. § Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. § Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. § Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals. § Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. § Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § Supports the implementation of changes as a result of the Employee Opinion Survey. Other Duties § Attends and contributes to all training sessions and meetings as required. § Is knowledgeable in statutory legislation in employee and industrial relations. § Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. § Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines. § Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. § Ensures high standards of personal presentation and grooming. § Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel. § Carry out any other reasonable duties and responsibilities as assigned. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Sales Manager or Sales Executive. Good problem solving, administrative and interpersonal skills are a must.
Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Front Office Manager is responsible to assist the Front Office Manager/ Rooms Division Manager in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre and Business Centre. Qualifications Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience as Assistant Front Office Manager or 2-3 years as Duty Manager. Good problem solving, administrative and interpersonal skills are a must.
Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 -2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.
Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Massage Therapist is responsible to perform professional massage therapy, body treatments, facials, manicures, pedicures and waxing (aesthetic services) and remain current with the industry. Must perform in a safe and professional manner to clients. Provide uncompromised attention to guest/member service. Qualifications Holder of an international certification in physical therapy or Spa treatments, with minimum of 2 years work experience as Therapist or Masseur/euse.
Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Massage Therapist is responsible to perform professional massage therapy, body treatments, facials, manicures, pedicures and waxing (aesthetic services) and remain current with the industry. Must perform in a safe and professional manner to clients. Provide uncompromised attention to guest/member service. Qualifications Holder of an international certification in physical therapy or Spa treatments, with minimum of 2 years work experience as Therapist or Masseur/euse.
Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the General Manager in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre and Business Centre. Qualifications Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Front Office Manager or Assistant Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.