Front Office Incharge

Join Our Team at MYSA Mistysky Suit – Lakkidi, Wayanad. (A Unit of Flora Hospitality Group)

We are excited to announce an opening for a Front Office In-Charge at our newly launched Business Class Hotel – MYSA Mistysky Suit, nestled in the scenic beauty of Lakkidi, Wayanad.
Duties & Responsibilities :

• Operate the Front Desk to assist guests with check-ins, inquiries, and general information.
• Supervise, support, and train Front Office team members to maintain high service standards.
• Ensure adherence to company and department policies and SOPs.
• Professionally handle guest complaints and feedback.
• Manage shift handovers, reporting, and all related administrative duties.
• Coordinate with Reservations, Sales, F&B, and Housekeeping to meet guest expectations.
• Promote open communication and teamwork across departments.
• Maintain the security of hotel keys, inventory, and the premises during shifts.
• Assist the Operations Manager in ensuring Health & Safety compliance and regular risk assessments.
• Report maintenance issues and manage emergency situations as per SOP.
• Participate in training and team meetings as needed.

Qualification & Experience

• D
• Degree/Diploma in Hotel Management or Travel & Tourism Management
• Minimum 3 years of relevant experience in a similar role
• Excellent command of English (spoken and written); other languages are a plus
• Proficiency in MS Office (Excel, Word, PowerPoint), knowledge of hotel management software is an advantage

Competencies & Key skills.

• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator, self-starter, Well-presented and professionally groomed at all times.

Share your resume to WhatsApp: +91 6235593000

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Application Deadline: 08/09/2024