Front Office Incharge

The Front Office Incharge is responsible for overseeing all front desk operations to ensure efficient patient registration, appointment scheduling, billing coordination, and excellent customer service. The role requires strong organizational, communication, and leadership skills to manage front office staff and maintain smooth day-to-day administrative activities.

• Supervise and manage front office staff including receptionists, patient coordinators, and cashiers.
• Ensure efficient patient registration, admission, and discharge processes.
• Monitor patient flow to minimize waiting time and enhance service quality.
• Handle escalated patient queries, complaints, and feedback professionally.
• Maintain updated records of patient appointments, billing, and reports.
• Ensure compliance with hospital policies, confidentiality protocols, and quality standards.
• Coordinate with departments such as OPD, billing, laboratory, pharmacy, and nursing for smooth operations.
• Prepare daily, weekly, and monthly reports on patient footfall, billing, and staff performance.
• Coordinate with HR and accounts for doctor attendance verification and payroll processing.
• Train and guide front office staff in communication, hospital systems, and patient handling protocols.
• Prepare staff duty rosters and ensure adequate front desk coverage at all times.
• Conduct periodic staff meetings and performance evaluations.

Only Female Candidates Preferred

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Hospital: 5 years (Required)
• Front Office: 5 years (Required)

Location:

• Thiruvananthapuram, Kerala (Preferred)

Work Location: In person