Front Office & Guest Services

Admin Cum Front Office Executive – PMS | OTA | Hospitality Operations

Accommodation & Food: Provided (Outstation candidates preferred)

About Nature Villa

Nature Villa is a boutique lifestyle service villa located within an 80-year-old heritage property in Aluva, Ernakulam. Along with premium guest accommodation and restaurant services, we operate domestic & international tour packages, flight & cruise bookings, and an EV fast-charging station.

We are looking for a system-oriented Admin Cum Front Office Executive with hands-on exposure to Hotel PMS, OTA extranets, and front desk operations to manage guest services, reservations, administration, and reporting.

Key ResponsibilitiesFront Office & Guest Services

• Handle guest check-in / check-out using Hotel PMS
• Welcome guests, manage inquiries, and ensure a seamless stay experience
• Handle phone calls, walk-ins, emails, and online booking requests

PMS, OTA & Reservations Management

• Operate and manage Hotel PMS such as eZee Absolute, Hotelogix, IDS Next, AxisRooms, Stayflexi (or similar systems)
• Manage OTA extranets including Booking.com, Airbnb, MakeMyTrip, Agoda, Expedia, etc.
• Update room inventory, rates, availability, and restrictions
• Monitor bookings, cancellations, no-shows, and modifications
• Coordinate pricing, occupancy, and allotments with management

Administration & MIS Support

• Maintain guest records, billing, invoices, and front office documentation
• Prepare daily, weekly, and monthly MIS reports (occupancy, reservations, revenue)
• Track operational data, vendor bills, and basic expense records

Inter-Department & Travel Desk Coordination

• Coordinate with housekeeping and maintenance for room readiness
• Assist travel desk operations including airport transfers, sightseeing, and tour bookings
• Liaise with transport vendors, travel partners, and service providers

Candidate Profile – Must-Have Requirements

✔ 1–3 years of experience in Front Office / Administration / Reservations✔ Hands-on experience with Hotel PMS (eZee, Hotelogix, IDS, AxisRooms, Stayflexi or similar)✔ Working knowledge of OTA extranets (Booking.com, Airbnb, MakeMyTrip, Agoda, Expedia)✔ Familiarity with guest billing, folios, night audit basics, and reports✔ Strong communication skills in English (Malayalam / Hindi preferred)✔ Proficient in MS Excel, Word, Google Sheets & Email handling✔ Ability to multitask and handle guests, systems, and coordination✔ Willingness to work full-time, on-site in Aluva, Kochi

Salary & Benefits

• Salary: (based on experience)
• Free meals & accommodation provided
• Permanent role with long-term career growth
• Exposure to hotel systems, PMS, OTA, and hospitality operations

Why Join Nature Villa?

Nature Villa offers a unique opportunity to work in a heritage hospitality environment while gaining hands-on exposure to:

• Hotel PMS & OTA operations
• Front office & guest relations
• Administration & MIS reporting
• Travel desk & tourism coordination

This role is ideal for candidates aiming to build a career in hotel front office systems, hospitality administration, and operations management.

Preferred industry, Role and experience

Admin Cum Front Office, Front Desk Executive, Hotel PMS, eZee Absolute, Hotelogix, IDS Next, AxisRooms, Stayflexi, OTA Management, Booking.com, Airbnb, MakeMyTrip, Agoda, Expedia, Reservations Executive, Guest Relations, Hotel Operations, Hospitality Administration, Service Villa

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Application Question(s):

• How many years of Front Office or Reservations experience do you have?

• Which Hotel PMS have you worked with (eZee / Hotelogix / IDS / AxisRooms / Stayflexi)?

• Are you comfortable handling check-ins, billing, and OTA management independently?